Tryston Taylor
Joshua,TX
Summary
Results-driven customer service lead with a strong focus on performance management, team leadership, and conflict resolution. Successfully enhanced service metrics and resolved customer complaints, fostering a positive customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
HEB
Burleson, Texas
02.2023 - Current
- Directed customer service partner activities, including training, coaching and performance management.
- Provided fast, friendly, and knowledgeable service, resolving routine questions and service complaints efficiently.
- Maintained composure and professionalism in stressful situations, effectively diffusing tension and ensuring customer satisfaction.
- Monitored service metrics, identifying performance improvement opportunities that enhanced customer satisfaction.
Education
High School Diploma -
New Horizons High School
Joshua, TX05-2023
Skills
- Customer relationship management
- Service metrics analysis
- Process improvement
- Customer service training
- Employee coaching
- Team leadership
- Problem solving
- Conflict resolution
Timeline
Customer Service Lead
HEB
02.2023 - Current
High School Diploma -
New Horizons High School