Tsadikan Tessema
Pembroke
Summary
Freshman college student majoring in computer science with a minor in finance. Proven ability to manage time effectively while balancing academic responsibilities. Actively seeking opportunities to apply technical skills and gain professional experience in a dynamic environment.
Overview
1
1
year of professional experience
Work History
Marketing and Sales Manager
Personal Business
03.2023 - 08.2024
- Achieved consistent revenue growth by directing efforts towards high-opportunity accounts and industries.
- Strengthened brand identity by overseeing visual elements such as logo design, website layout, and promotional materials consistency.
- Launched targeted email campaigns that resulted in increased open rates, click-through rates, and lead conversions.
- Collaborated cross-functionally to align marketing strategies with overall business objectives, ensuring cohesive messaging across all channels.
Social Media Manager
Family Business
01.2024 - 03.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Customer Service Representative
Family Business
03.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Computer Science
University of North Carolina At Pembroke
Pembroke, NC05-2030
Skills
- Sales presentations
- Marketing analytics
- Product launches
- Multicultural marketing
Accomplishments
- Supervised team of 4 staff members.
Appreciation for participating in Information Technology
As a senior in my high school, I had the opportunity to participate in the IT department.
Languages
English
Full Professional
Amharic
Native or Bilingual
Timeline
Social Media Manager
Family Business
01.2024 - 03.2024
Marketing and Sales Manager
Personal Business
03.2023 - 08.2024
Customer Service Representative
Family Business
03.2023 - 03.2024
Computer Science
University of North Carolina At Pembroke
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