Tsamene Mekueko Chanel Marius
Summary
Dedicated IT professional with over 5 years of experience in Windows system support, Active Directory administration, and remote troubleshooting. Proven ability to manage help desk operations, document technical procedures, and collaborate with cross-functional teams. Currently transitioning into cybersecurity, holding CompTIA Security+ and ISC2 CC certifications, with hands-on experience in security-focused environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Security Specialist
U.S. Army
12.2020 - 12.2025
- Managed the configuration, maintenance, and troubleshooting of secure Windows-based systems in mission-critical environments.
- Diagnosed and resolved user access issues, system errors, and basic network connectivity problems.
- Developed and maintained detailed incident reports and technical documentation for leadership review.
- Participated in security awareness training and system hardening initiatives.
Security Help Desk Intern
Department of Veterans Affairs
01.2025 - 03.2025
- Provided remote technical support to internal users, resolving system access issues and troubleshooting Windows 10 laptops via ticketing systems.
- Assisted in Active Directory account management, including password resets and user provisioning.
- Documented recurring technical issues to enhance knowledge base and improve response times.
- Collaborated with cybersecurity teams to test and implement endpoint protection solutions.
Education
Master of Science - Cybersecurity and Information Assurance
Western Governors University
03.2027
Bachelor of Science - Economics
University of Dschang
01-2017
Skills
- Windows OS Support (Windows 10/11)
- Active Directory (AD)
- Azure Active Directory (AAD)
- Remote Desktop Services
- VPN Configuration
- Basic Networking (TCP/IP, DNS)
- ServiceNow
- Zendesk
- Microsoft Teams
- Splunk (fundamentals)
- VirtualBox
- VMware
- Security Certified
- ISC2 CC Certified
- Familiarity with SOC/NOC Operations
- Threat Analysis
- Excellent Communication
- Detail-Oriented Documentation
- Problem-Solving
- Adaptability
- Team Collaboration
- Application security
Certification
- CompTIA Security+ (SY0-701)
- ISC2 Certified in Cybersecurity (CC)
- Google IT Support Professional Certificate
Projects And Labs
- Windows AD Home Lab: Established and managed a Windows Server 2019 Active Directory domain, practicing user and group management.
- Security+ Lab Work: Created virtual environments for hands-on threat hunting, vulnerability scanning, and endpoint protection simulations.
- Splunk Fundamentals: Installed and utilized Splunk for basic log monitoring and security incident tracking.
Security Clearance
Active Secret Security Clearance
Availability
Immediate
Work Authorization
Authorized to work in the U.S.
Core Competencies
Windows OS Support (Windows 10/11), Active Directory (AD), Azure Active Directory (AAD), Remote Desktop Services, VPN Configuration, Basic Networking (TCP/IP, DNS), ServiceNow, Zendesk, Microsoft Teams, Splunk (fundamentals), VirtualBox, VMware, Security+ Certified, ISC2 CC Certified, Familiarity with SOC/NOC Operations, Threat Analysis, Excellent Communication, Detail-Oriented Documentation, Problem-Solving, Adaptability, Team Collaboration
Timeline
Security Help Desk Intern
Department of Veterans Affairs
01.2025 - 03.2025
Information Security Specialist
U.S. Army
12.2020 - 12.2025
Master of Science - Cybersecurity and Information Assurance
Western Governors University
Bachelor of Science - Economics
University of Dschang
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