Tsamene Mekueko Chanel Marius
US
Summary
IT professional with 5+ years of experience in Windows system support, Active Directory administration, and secure network operations across NIPR/SIPR environments. Skilled in troubleshooting, documentation, and user support within DoD frameworks. Holds CompTIA Security+, CySA+, and ISC² CC certifications, applying hands-on security practices to strengthen system resilience and advance toward a cybersecurity analyst role.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
IT Support Analyst – Secure Networks (NIPR/SIPR)
SAIC
06.2025 - Current
- Delivered Tier 1 technical and security support for over 2,000+ DoD users across NIPR and SIPR networks, ensuring 100 % compliance with DoD 8500.01, RMF, and STIG security requirements.
- Diagnosed and resolve classified and unclassified system issues including CAC authentication, Active Directory account management, and network connectivity ,maintaining an average ticket closure rate 25 % faster than SLA standards.
- Reinforced network security posture by escalating and documenting potential intrusion or data-spillage indicators, directly contributing to a zero-incident record during CCRI inspections.
- Collaborated with Tier 2/Information Assurance teams to analyze and remediate vulnerabilities, supporting ongoing hardening efforts and patch-compliance verification for SIPR workstations.
- Educated end users on cyber hygiene and secure data handling, reducing repeat security violations by 30 % through proactive engagement and user awareness.
- Utilized Remedy/ServiceNow, SCCM, and secure remote-access tools to manage assets, track incidents, and document compliance evidence for security audits.
- Recognized for maintaining mission-critical uptime during national network outages by implementing contingency procedures that restored classified connectivity under 15 minutes.
Security Help Desk Intern
Department of Veterans Affairs
01.2025 - 03.2025
- Provided remote technical support to internal users, resolving system access issues and troubleshooting Windows 10 laptops via ticketing systems.
- Assisted in Active Directory account management, including password resets and user provisioning.
- Documented recurring technical issues to enhance knowledge base and improve response times.
- Collaborated with cybersecurity teams to test and implement endpoint protection solutions.
Information Security Specialist
U.S. Army
12.2020 - 12.2025
- Managed the configuration, maintenance, and troubleshooting of secure Windows-based systems in mission-critical environments.
- Diagnosed and resolved user access issues, system errors, and basic network connectivity problems.
- Developed and maintained detailed incident reports and technical documentation for leadership review.
- Participated in security awareness training and system hardening initiatives.
Education
Master of Science - Cybersecurity and Information Assurance
Western Governors University
03.2027
Bachelor of Science - Economics
University of Dschang
01-2017
Skills
- Windows OS Support (Windows 10/11)
- Active Directory (AD)
- Azure Active Directory (AAD)
- Remote Desktop Services
- VPN Configuration
- Basic Networking (TCP/IP, DNS)
- ServiceNow
- Zendesk
- Microsoft Teams
- Splunk (fundamentals)
- VirtualBox
- VMware
- Security Certified
- ISC2 CC Certified
- Familiarity with SOC/NOC Operations
- Threat Analysis
- Excellent Communication
- Detail-Oriented Documentation
- Problem-Solving
- Adaptability
- Team Collaboration
- Application security
Certification
- CompTIA CySA+ (Cybersecurity Analyst)
- CompTIA Security+ (SY0-701)
- ISC2 Certified in Cybersecurity (CC)
- Google IT Support Professional Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and resolved users access, CAC authentication and network connectivity issues which led to improving response time and reducing repeated tickets by 25%.
- Achieved 98 % first-call resolution by troubleshooting user and network incidents with precision, ensuring continuous compliance with DoD cybersecurity standards.
- Resolved configuration and patch issues on SIPR systems through controlled user testing, ensuring operational integrity across secure networks.
Affiliations
- US ARMY
Languages
French
Native or Bilingual
English
Full Professional
Software
Service now
Timeline
IT Support Analyst – Secure Networks (NIPR/SIPR)
SAIC
06.2025 - Current
Security Help Desk Intern
Department of Veterans Affairs
01.2025 - 03.2025
Information Security Specialist
U.S. Army
12.2020 - 12.2025
Master of Science - Cybersecurity and Information Assurance
Western Governors University
Bachelor of Science - Economics
University of Dschang
Security Clearance
Active Secret Security Clearance
Availability
Immediate
Work Authorization
Authorized to work in the U.S.
Core Competencies
Windows OS Support (Windows 10/11), Active Directory (AD), Azure Active Directory (AAD), Remote Desktop Services, VPN Configuration, Basic Networking (TCP/IP, DNS), ServiceNow, Zendesk, Microsoft Teams, Splunk (fundamentals), VirtualBox, VMware, Security+ Certified, ISC2 CC Certified, Familiarity with SOC/NOC Operations, Threat Analysis, Excellent Communication, Detail-Oriented Documentation, Problem-Solving, Adaptability, Team Collaboration
Projects And Labs
- Windows AD Home Lab: Established and managed a Windows Server 2019 Active Directory domain, practicing user and group management.
- Security+ Lab Work: Created virtual environments for hands-on threat hunting, vulnerability scanning, and endpoint protection simulations.
- Splunk Fundamentals: Installed and utilized Splunk for basic log monitoring and security incident tracking.
Security Clearance
Active Secret Security Clearance
Availability
Immediate
Work Authorization
Authorized to work in the U.S.
Core Competencies
Windows OS Support (Windows 10/11), Active Directory (AD), Azure Active Directory (AAD), Remote Desktop Services, VPN Configuration, Basic Networking (TCP/IP, DNS), ServiceNow, Zendesk, Microsoft Teams, Splunk (fundamentals), VirtualBox, VMware, Security+ Certified, ISC2 CC Certified, Familiarity with SOC/NOC Operations, Threat Analysis, Excellent Communication, Detail-Oriented Documentation, Problem-Solving, Adaptability, Team Collaboration