Matthew Nguyen
Austin,TX
Summary
Overview
5
5
years of professional experience
Work History
Technical Writer
Tesla, Inc.
10.2023 - 04.2024
- Managed the development and maintenance of process documentation related to the paint, battery array, and stamping production lines for Model Y and Cybertruck
- Facilitated relationships with engineers, process technicians, and training coordinators to author documentation tailored to end user experience and efficiency
- Continuously audited documentation on production lines to verify accuracy and initiated documentation updates, when necessary
- Led the Cybertruck Paint Line team in establishing a station naming convention consistent with engineering, technical writing, and other shops within GFTX
- Diligently managed version control within our proprietary content management system
- Proficient in utilizing Jira to streamline project management processes, track tasks, and facilitate effective collaboration among team members, resulting in increased productivity and timely project delivery.
- Photographed production line processes and edited the images for optimal usability.
Technical Writer
Siemens, Inc.
08.2021 - 10.2023
- Documented using the XML-based DITA architecture for content modularity and reuse
- Used XML editors such as XmetaL and Word to create user end documentation for applications
- Utilized the Agile framework to collaborate with a team of developers, testers, system architects and UX designers, as well as complete projects
- Carefully documented technical workflows in private wiki for education of newly hired employees
- Created and updated software configuration help files for controllers, sensors, switches, and other building control hardware
- Worked within two teams, a global team and a U.S. based team to gather information and create documentation
Technical Writer/Consultant
Product Development Associates, Inc.
11.2020 - 08.2021
- Researched and developed Remove and Replace procedures for unclassified U.S. Navy submarine electronics
- Collaborated with project engineers and technicians to gather photos and data for Physical Parts Descriptions
- Utilized XML using ArborText as a structured authoring tool to format procedures for digestibility and to organize and deliver documents using an inhouse content management system
- Adhered to strict guidelines on document design and content style given by the government
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content
Technical Writer Intern
Polaris, Inc.
06.2019 - 02.2020
- Successfully managed and created three manuals for the generator product line to be used by Polaris technicians in Polaris dealerships to perform service maintenance
- Utilized XML using ArborText as a structured authoring tool to format manuals for digestibility
- Developed supporting images for step-by-step procedures from product CAD using Creo Illustrate to be used in the manuals
- Collaborated with lead engineers, Owner's Manual department members, and department coworkers to acquire and write technical information for a technical audience
Technical Writing Shadow
Interlaken Technology Company
12.2018 - 12.2018
- Gathered insight on the duties of a technical writer and the skills needed to be successful
- Assisted with the documentation of new hydroforming presses and test platforms by photographing and creating manuals in Publisher.
Education
Bachelor of Science: Technical Writing and Communication -
University of Minnesota, Twin Cities
Minneapolis12-2019
Skills
- Exceptional ability to partner with subject matter experts to create technical, research- based content that is tailored for the intended audience
- Well-versed in document control principles and the use of versioning tools for compliance
- Proven ability to simultaneously manage a large assignment of projects with varying scope and shifting priorities
- Outstanding interpersonal skills and proven experience building meaningful relationships with internal and external stakeholders
Software
JIRA
Microsoft Suite
Adobe Suite
DITA/XML
Timeline
Technical Writer
Tesla, Inc.
10.2023 - 04.2024
Technical Writer
Siemens, Inc.
08.2021 - 10.2023
Technical Writer/Consultant
Product Development Associates, Inc.
11.2020 - 08.2021
Technical Writer Intern
Polaris, Inc.
06.2019 - 02.2020
Technical Writing Shadow
Interlaken Technology Company
12.2018 - 12.2018
Bachelor of Science: Technical Writing and Communication -
University of Minnesota, Twin Cities
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