Yemisrach Wondimu
PHILADELPHIA,PA
Summary
Aspiring customer service professional with over 7 years of successful experience. Responsive and efficient client engagement through effective communication and sincere interpersonal skills. Harnessing new information and knowledge, have been critical developing a reputation reliable professional eager to support an organization’s success.
Overview
9
9
years of professional experience
Work History
Supervisor and Passenger Service Agent
Dnata/GSI for Lufthansa and Qatar Airlines
08.2016 - Current
- Organizing and preparing flight services
- Facilitate the flight services and prepare paperwork
- Assign and coordinate tasks
- Maintained the flow of the work properly
- Oversee the operation in checking/gate and arrival
- Be accountable to employee, passenger, and managers.
Passenger Service Agent
Swiss Port for Lufthansa Airlines
05.2016 - 03.2021
- Warmly welcoming passengers and Check-in to their flight
- Properly verify travel documents
- Providing requested service accordingly
- Anticipate the needs of the customer and exceed their service request
- Boarding to the plane after scanning the boarding pass
- Customer service.
02.2016 - 08.2016
- Selling Items/ customer service
Education
Associate of Arts - Health Service Management
COMMUNITY COLLEGE OF PHILADELPHIA
Philadelphia, PA05.2021
Skills
verbal communication skill
computer skill
problem solving skill
interpersonal skill
time management
Timeline
Supervisor and Passenger Service Agent
Dnata/GSI for Lufthansa and Qatar Airlines
08.2016 - Current
Passenger Service Agent
Swiss Port for Lufthansa Airlines
05.2016 - 03.2021
02.2016 - 08.2016
Associate of Arts - Health Service Management
COMMUNITY COLLEGE OF PHILADELPHIA
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