Tsegaye Smith
Shawnee,OK
Summary
Hard-working student with knowledge of buyer awareness, creative problem-solving skills that have been acquired through experiences in both the classroom and workplace. I am looking to join the finance and sales field to gain real-world experience, while also develop and learn new skills. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.
Overview
4
4
years of professional experience
Work History
Hardware Associate
Home Depot
01.2021 - Current
- Labeled, tagged and sorted merchandise to improve store organization
- Offered customers assistance with locating merchandise at other locations
- Prevented theft by following store procedures and policies to address suspicious persons
- Used sales tactics to sell products to customers and increase store sales
- Enforced safety, health and security rules.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
Research Assistant
East Central University
01.2020 - 12.2021
- Developed program plans for individuals and assisted in plan development
- Observed students to detect and report unusual behavior
- Enforced rules and regulations to ensure smooth and orderly operation of dormitory programs
- Counseled students in problem-solving and managing social, financial and academic challenges
- Mediated interpersonal problems between residents.
- Assisted residents in preparing for activity and social programs.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Collaborated with other university staff and faculty to provide holistic and comprehensive student experience.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Responded to student inquiries and concerns, offering support and guidance.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Collaborated with residential team to maximize effective and efficient operations.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Solved grievances and complaints by collaborating with residents.
- Conducted weekly meetings with students to review goals, address issues and provide support.
Education
BACHELOR OF SCIENCE (B.S - BUSINESS ADMINISTRATION - FINANCE CANDIDATE
East Central University
Ada, OK12.2023
Certificate - Banking And Finance
East Central University
Ada, OK12.2023
HIGH SCHOOL DIPLOMA -
Konawa High School
Konawa, OK05.2019
Skills
- Customer Service and Assistance
- Engaging with Diverse Customers
- Computer Proficiency and Microsoft Office
- Adaptable and Flexible
- Customer Service Skills
- Strong Interpersonal Communication
- Customer Satisfaction
- Flexible Team Player
- Financial Analysis/Modeling
- Relationship Building
- Dependable and Responsible
Timeline
Hardware Associate
Home Depot
01.2021 - Current
Research Assistant
East Central University
01.2020 - 12.2021
BACHELOR OF SCIENCE (B.S - BUSINESS ADMINISTRATION - FINANCE CANDIDATE
East Central University
Certificate - Banking And Finance
East Central University
HIGH SCHOOL DIPLOMA -
Konawa High School
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