Summary
Overview
Work History
Education
Skills
Timeline
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Tshanna Constantine

Anchorage,AK

Summary

Dynamic and dependable professional with a strong background in customer service and inventory management at Walgreens. Proven ability to enhance operational efficiency and accuracy through effective teamwork and problem-solving. Skilled in communication and multitasking, consistently delivering exceptional service while maintaining a positive attitude in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Warehouse Customer Service

Everts Air Cargo
Anchorage, AK
05.2023 - Current
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • I handle customers freight they are sending out to hubs and if beyond the main hubs making sure down line is correct• checking in backhaul, operate forklifts, helping cargo and bypass with mail or loading up trailers

Inventory Specialist

Walgreens
Anchorage, AK
02.2023 - 05.2023
  • Managed inventory levels to ensure product availability and minimize stockouts.
  • Conducted regular audits to verify accuracy of inventory records.
  • Utilized inventory management systems to track merchandise movement and streamline processes.
  • Collaborated with team members to improve stock replenishment procedures and reduce waste.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Completed physical inventory counts each month.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.

Shift Leader

Walgreens
Anchorage, AK
05.2021 - 05.2023
  • Supervised daily operations, ensuring efficient workflow and adherence to company policies.
  • Trained and mentored new team members on operational procedures and customer service standards.
  • Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
  • Assisted in scheduling staff shifts, optimizing coverage during peak hours for enhanced customer service.
  • Monitored sales performance, providing feedback to improve team performance and meet targets.
  • Resolved customer complaints effectively, enhancing satisfaction and loyalty through proactive problem-solving.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Customer Service Associate

Walgreens
Anchorage, AK
10.2020 - 05.2021

E

  • Assisted customers with inquiries, providing information on products and services.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained store cleanliness and organization to enhance customer experience.
  • Collaborated with team members to resolve customer issues promptly.

Fresh Cap 1

Walmart
Anchorage
02.2017 - 10.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Tebughna
Tyonek, AK
05.2016

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Active listening

Timeline

Warehouse Customer Service

Everts Air Cargo
05.2023 - Current

Inventory Specialist

Walgreens
02.2023 - 05.2023

Shift Leader

Walgreens
05.2021 - 05.2023

Customer Service Associate

Walgreens
10.2020 - 05.2021

Fresh Cap 1

Walmart
02.2017 - 10.2020

High School Diploma -

Tebughna