Tshantzden Byers
Atlanta,GA
Summary
Dynamic E-Commerce Leader with a proven track record at Kroger Grocery Store, excelling in content creation and team leadership. Spearheaded initiatives that enhanced website traffic and improved customer satisfaction. Adept at employee training and problem-solving, fostering a collaborative environment that drives productivity and efficiency.
Offering proactive approach and adaptability to thrive in e-commerce environments, bringing aptitude for digital marketing and online sales strategies. Delivers analytical thinking and problem-solving abilities to contribute to success of e-commerce operations. Ready to use and develop skills in data analysis and customer engagement in Desired Position role.
Overview
3
3
years of professional experience
Work History
E-Commerce Leader
Kroger Grocery Store
11.2023 - Current
- Maintained working knowledge of company products, services and promotions.
- Created engaging content strategy for blog posts/articles which increased website traffic and time spent on site.
- Managed a team of e-commerce professionals to execute strategic initiatives, resulting in increased efficiency and productivity.
- Developed training materials for new hires, ensuring a thorough understanding of company policies, procedures, and e-commerce best practices.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Crew Member
McDonald's Restaurant
05.2022 - 11.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate Of Baccalaureate Studies -
Gwinnett Technical College
Lawrenceville, GAHigh School Diploma -
Towers High School
Decatur, GA05.2024
Skills
- E-commerce management
- Content creation
- Customer service
- Data analysis
- Employee training
- Team leadership
- Effective communication
- Problem solving
Timeline
E-Commerce Leader
Kroger Grocery Store
11.2023 - Current
Crew Member
McDonald's Restaurant
05.2022 - 11.2023
Associate Of Baccalaureate Studies -
Gwinnett Technical College
High School Diploma -
Towers High School
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