Tshering Lhamo
Elmhurst,NY
Summary
Experienced with leading teams and managing large operational areas to achieve efficiency and productivity. Utilizes strong leadership and strategic planning skills to enhance team performance and streamline processes. Track record of fostering collaborative environment and driving operational success through effective communication and problem solving.
Overview
8
8
years of professional experience
Work History
Area Supervisor
Trolley General Trading Co.
09.2019 - 08.2025
- Boosted sales and profitability across 20 stores by analyzing financial trends and optimizing labor, inventory, and expense budgets.
- Managed full P&L performance for all locations, identifying opportunities to reduce costs and maximize profitability.
- Directed daily multi-store operations, ensuring compliance with safety, policy, and operational standards.
- Set clear KPIs and competency expectations, driving accountability and measurable performance improvements.
- Stayed closely connected to business analytics and performance dashboards to make informed, data-driven decisions.
- Drafted and refined company Standard Operating Procedures (SOPs), standardizing operations and improving consistency across locations.
- Strengthened store performance through hands-on training, mentoring, and performance management of store leaders.
- Maintained high customer service standards, resolving escalations and ensuring a consistently positive shopping experience.
Tour Guide
Tourism Council Of Bhutan
03.2017 - 07.2018
- Led engaging cultural tours for diverse groups, delivering memorable experiences and sharing local history, art, and traditions.
- Coordinated all logistics, optimized budgets, and ensured smooth operations while maintaining exceptional customer satisfaction.
- Trained and mentored junior guides, analyzed feedback, and leveraged cultural insights to enhance future tours and engagement.
Education
High School Diploma -
Jigme Sherubling Higher Secondary School
Khaling, Bhutan12-2015
Skills
- Microsoft 365
- POS(Ivend)
- SAP 4 HANA)
- Business Analytics (Business intelligence, Power BI)
- Leading teams
- Team Work
- Communications
- Time management
- Highly Dependable
- Fast learner
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Professional Working
Arabic
Limited Working
Japanese
Limited Working
Timeline
Area Supervisor
Trolley General Trading Co.
09.2019 - 08.2025
Tour Guide
Tourism Council Of Bhutan
03.2017 - 07.2018
High School Diploma -
Jigme Sherubling Higher Secondary School