Tshering Sherpa

Server

Mama Pho

08.2023 - Current

Served food and beverages promptly with focused attention to average of 100 customers a day.
Help customers with making food decisions and as well as listening to their feedbacks and explain menu items and suggested appropriate options for food allergy concerns.
Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Collect cash and credit card payments, refunds, and exchanges totaling an average of $1000 a day
Accept payment from the customer and make the change as necessary
Scrub and polish counters, steam tables, and other equipment, and clean glasses and spoons, forks as well
Stock the items and order them for the next day
Performing cleaning duties such as sweeping, mopping while opening and closing the store and washing the dishes to keep it clean and ready for the next day
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.