Tshondrae Phillips
Woodbridge
Summary
Consistently meeting expectations in business process analysis and cross-functional collaboration. Adept at problem-solving and driving process improvements to meet and exceed performance targets.
Overview
7
7
years of professional experience
Work History
Full-Time Control Room Supervisor
United Parcel Service (UPS)
Bayonne
09.2025 - Current
- Selected to support Control Room operations across multiple facilities, providing continuity in building performance and operational strategy.
- Managed real-time building performance across automated sort systems, making strategic decisions to maximize throughput and maintain service commitments.
- Monitored volume flow, system performance, and load availability to identify bottlenecks and adjust operational strategy in real time.
- Partnered with Sort Managers, Division Managers, and cross-functional teams to align execution with business priorities and performance targets.
- Gathered input from operations, feeder, and engineering teams to identify process gaps and translate them into practical workflow improvements.
- Coordinated with Feeder operations to manage yard flow, trailer availability, and inbound volume timing to support operational readiness.
- Worked with Industrial Engineering to refine building distributions, outbound lineup strategies, and equipment utilization.
- Communicated performance insights, risks, and recommendations to leadership to support data-driven decision-making.
- Supported implementation of process and system changes by aligning planning, system capabilities, and field execution.
Full-Time Supervisor – Hub Operations
United Parcel Service (UPS)
Cranbury
10.2019 - 10.2025
- Directed outbound sort operations, managing staffing, workflow, and load completion to meet service and production goals.
- Evaluated operational performance and adjusted processes to improve efficiency and throughput.
- Coordinated with cross-functional teams to ensure volume planning aligns with execution, enhancing operational flow.
- Collaborated with industrial engineering and planning teams to identify bottlenecks and implement solutions, stabilizing performance metrics.
- Analyzed misload frequency, service performance, and staffing productivity data to identify systemic issues and recommend targeted process enhancements.
- Facilitated operational review meetings, presenting KPI trends and recommending data-backed corrective actions.
Full-Time Supervisor – Air Operations, United Parc
United Parcel Service, UPS
Cranbury
11.2023 - 09.2025
- Collaborated with EWR Operations to develop and implement air can allocation that supported operational needs.
- Ensured compliance with employee and management STA requirements.
Education
B.A - Biological Sciences
Rutgers University
New Brunswick, NJ05-2019
Skills
- Business Process Analysis
- Process Improvement
- Data-Driven Decision Making
- Cross-Functional Collaboration
- Workflow Optimization
- Operational Strategy
- Problem Solving
Timeline
Full-Time Control Room Supervisor
United Parcel Service (UPS)
09.2025 - Current
Full-Time Supervisor – Air Operations, United Parc
United Parcel Service, UPS
11.2023 - 09.2025
Full-Time Supervisor – Hub Operations
United Parcel Service (UPS)
10.2019 - 10.2025
B.A - Biological Sciences
Rutgers University