Tshunda Wilson
The Woodlands,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Senior Travel Consultant/Member Services
Auto Club Enterprise AAA
The Woodlands, Tx
07.2021 - Current
- Maintain detailed, organized client profiles including travel history, preferences, budgets, and contact information.
- Update and archive travel files to ensure compliance with corporate or agency retention policies.
- Store and manage digital and physical records securely, ensuring easy retrieval for future bookings or reference.
- Keep track of client entitlements, travel authorizations, and regulatory requirements (e.g., visas, passports)
- Consult with clients to understand travel needs, budget, and preferences.
- Research and present tailored itinerary options, including flights, hotels, car rentals, and activities.
- Use Global Distribution Systems (GDS) such as Sabre, Amadeus, or Travelport to manage reservations
- Monitor real-time travel alerts, schedule changes, and destination updates to resolve issues proactively
- Implemented targeted marketing campaigns to further grow client base, resulting in a 131% increase.
Field Data Enumerator
United States 2020 Census
San Bernardino County, CA
02.2020 - 10.2020
- Conduct data collection of post-distribution monitoring using the provided data collection tools through observation of the vulnerability and businesses on the ground.
- Conduct household surveys on registered households within the assigned areas.
- Interview the identified participants of the project within the project area to ensure the data and info have been recorded within registered forms.
- Document all the findings in the provided data collection tools.
- Compiling and sorting the filled data collection tools as directed by the supervisor.
- Ensure the collected data is accurately recorded.
- Ensure the anonymity of respondents and develop a relationship of trust and safe space during the data collection exercise with respondents.
- Identify and report any challenges faced that could affect the quality of the data.
- Take responsibility for project equipment that you may be entrusted with.
- Report daily issues and challenges to the project officers.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 50 community households per day.
Assistant Branch Manager
People, Ready - Staffing Agency
Upland, CA
09.2014 - 09.2020
- Create new employee files in compliance with HR regulations
- Identify resolution to issues and take actions
- Analyze reports on a weekly basis to identify recruitment needs
- Training and supervision of internal staff.
- Assuring all Associates are trained in wearing the required Personal Protection Equipment per the job description.
- Ensures timely processing of workers' compensation claims; performs post-incident site evaluation, gathering witnesses, Site Lead, and Nurse Line reports to determine accuracy and completeness to ensure adequate investigation.
- Ensure clients’ needs for staff are met through account management and excellent service delivery.
- Provide solution-based information to existing customers and prospective clients.
- Creating, planning, and executing large community Job fairs within the Inland Empire Area
- Recruit, assigned & dispatched up to 300+ Associates weekly
- Performing file audits to ensure that all required employee documentation is collected and maintained
- Maintaining records related to performance reviews and disciplinary actions for Associates
- Recommending and affiliating coaching & disciplinary correction actions for Associates
- Inspected offsite facilities, machinery, and safety equipment to identify and correct potential hazards, and to ensure safety regulation compliance.
- Maintain required paperwork to comply with People Ready and OSHA regulations
- Work with the Branch Manager to close on prospective sales opportunities
Education
Bachelor of Science - Healthcare Administration (BSHA)
Western Governors University
Salt Lake City, UT05-2027
Some College (No Degree) - General Ed
Victor Valley College
Victorville, CASkills
- Self-motivated and fully committed to building a profitable business
- Active Listener
- Upselling abilities
- Client relationship building
- Regulations and compliance
- Top Cross Sales Producer
- Ambitious, Adaptable, Sociable, and Responsible
- Establishes post-sale relationships
- Excellent communication skills
- Exceptional customer service
- Training and mentoring
- Time management mastery
Accomplishments
- AAA-Texas Rookie of the Senior Travel Consultant 2025 (Highest in the State)
- AAA-Texas Most Memberships sold as a Travel Advisor (Highest in the State)
- Earned the Honor of receiving the President’s Elite Award during my 1st and 2nd yr. (AAA-ACE) 2022
- Top 5 Rookie of the Year (AAA-ACE) 2022
- Top 10 Member Specialist (AAA-ACE) cross-sell 2022
- Assistant Manager within 2 years of Hire (People Ready)
- Top Performer for Customer & Associates Registrations (People Ready) 2017, 2018 & 2019
- Safety coordinator (People Ready 4yrs +) - Identify and inform Safety management of compliance issues, safety risks, and improvement opportunities through the conduct of daily, weekly, and monthly audits & and safety training meetings.
Timeline
Senior Travel Consultant/Member Services
Auto Club Enterprise AAA
07.2021 - Current
Field Data Enumerator
United States 2020 Census
02.2020 - 10.2020
Assistant Branch Manager
People, Ready - Staffing Agency
09.2014 - 09.2020
Bachelor of Science - Healthcare Administration (BSHA)
Western Governors University
Some College (No Degree) - General Ed
Victor Valley College