T'shuva Berman
Seattle,WA
Summary
Safety-focused individual possessing outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Driver
Lyft Inc.
03.2024 - Current
Delivery driver
DoorDash/instacart
Renton, Washington
03.2020 - Current
Housekeeping
Mary's Woods
07.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Delivery Driver
Ready to Roll Delivery Services, LLC
06.2023 - 10.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Janitor/Maintenance
Thurman Quality Janitorial Services
11.2022 - 03.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Administrative Assistant/Sales Rep
Answering Specialists, Inc.
02.2022 - 03.2023
- Creating work orders and sales orders
- Handled all prospective client correspondence, including emails and calls
- Sold Answering Services
- Identified sales opportunities and acted on leads
- Scheduled meetings with prospective clients
- Contributed to company's marketing strategy
- Explained and negotiated contracts, service agreements and sales agreements
- Handling a majority of client correspondence, as well as correspondence with account management, through Microsoft Suite, (Excel, Outlook, Word)
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Warehouse Associate
Amazon.com
05.2020 - 03.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Customer Service Representative
U-Haul
03.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor's degree - Criminal Justice (In Progress)
University of Phoenix
09.2024
High school diploma or GED -
Tongue Point Job Corps
Astoria, OR01.2009
Skills
- Written Communication
- Verbal communication
- Customer Service
- Teamwork
- Punctuation
- Problem Solving
- Strong attention to detail
- Able to work independently
- Warehouse experience
- Shipping & Receiving
- Computer skills
- Office experience
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Restaurant experience
- Contract Negotiation
- Hospitality
- Time Management
- Valid Driver's License
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- Flexible Schedule
- GPS and route planning
- Defensive Driving
- Safety Management
Certification
Driver's License, Non-CDL Class C
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Driver
Lyft Inc.
03.2024 - Current
Housekeeping
Mary's Woods
07.2023 - 04.2024
Delivery Driver
Ready to Roll Delivery Services, LLC
06.2023 - 10.2023
Janitor/Maintenance
Thurman Quality Janitorial Services
11.2022 - 03.2023
Administrative Assistant/Sales Rep
Answering Specialists, Inc.
02.2022 - 03.2023
Customer Service Representative
U-Haul
03.2021 - 04.2022
Warehouse Associate
Amazon.com
05.2020 - 03.2021
Delivery driver
DoorDash/instacart
03.2020 - Current
Bachelor's degree - Criminal Justice (In Progress)
University of Phoenix
High school diploma or GED -
Tongue Point Job Corps
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