Tsion Gessesse
Jersey City,NJ
Summary
Dedicated and results-oriented professional with a proven track record in humanitarian service and a profound knowledge of supporting venerable, sensitive cases and migrants all over the world. Proven ability to manage complex, time-sensitive cases and able to work in a high demanding area. Possess exceptional communicative and interpersonal skills, allowing me to engage effectively with diverse individuals across various organizational levels.
Overview
16
16
years of professional experience
Work History
Operation Associate
International Organization for Migration (IOM)
01.2024 - 03.2025
- Oversees daily operations and support the unit manger in running all movement and airport activities.
- Supervises staff, provides guidance, and ensures proper training and performance.
- Manages complex or sensitive travel cases, including medical cases and Unaccompanied minors.
- Ensure compliance with IOM policy, SOPS, and U.S. government requirements.
- Coordinates with airlines, airport authorities, vendors, and DC Ops to resolve issues.
Senior Operations Focal Point Flight Management
International Organization for Migration (IOM)
04.2022 - 12.2023
- Prepare all the necessary requirements before the beneficiaries arrived at the POE.
- Uphold and Ensure the privacy of the beneficiaries’ information.
- Revising the ABN’S for any accommodations that requires special assistance such as, UMN, Medical Cases and Escorts.
- Handled and organized incoming email correspondence with high- level IOM officials along with the flight folders and package daily.
- Notified Washington Operations and relevant agencies of incident reports, rebooking, and emergencies such as flight cancellations and other changes.
- Supervise flights, resolve any problem or incident, and take appropriate action in coordination with POE supervisor.
Operations Assistant Flight Management
International Organization for Migration (IOM)
05.2019 - 03.2022
- Supported refugee transit logistics including transport, lodging, and meal coordination.
- Coordinated with field offices to ensure smooth movement operations.
- Assist Beneficiaries to their perspective destination.
- Managed documentation for medical support cases.
- Accompany medical cases requiring immediate assistance to the hospital and remain with them as requested by POE management, ensuring all necessary hospitalization documentation is completed and submitted to the supervisors.
Prevention of Sexual abuse and Exploitation (PSEA)
International Organization for Migration (IOM)
07.2016 - 04.2019
- Creating a safe space for beneficiary.
- Delivering a higher standard of care to Special need cases with flight connection, transportation, and overnight hotel stays, to meet their specialized needs.
- Training colleagues regarding PSEA and Child protection and highly sensitive matters on IOM Standards.
- Emphasizing the IOM Zero tolerance policy about Sexual Exploitation and Abuse. (PSEA)
Operations Clerk
International Organization for Migration (IOM)
06.2009 - 05.2016
- Provided interpretation and cultural mediation for beneficiaries.
- Assisted in meeting the growing operational challenges of migration management at International Organization of For Migrations Site at Newark Liberty International Airport.
- Prepare flight Package for next day arrivals.
- Finalized hotel transportation for migrants.
Education
Bachelor’s Degree - Business Management
New Jersey City University
Jersey City, NJM.S - Public Health Science
New Jersey City University
Jersey City, NJ01.2026
Skills
I-gator
Timeline
Operation Associate
International Organization for Migration (IOM)
01.2024 - 03.2025
Senior Operations Focal Point Flight Management
International Organization for Migration (IOM)
04.2022 - 12.2023
Operations Assistant Flight Management
International Organization for Migration (IOM)
05.2019 - 03.2022
Prevention of Sexual abuse and Exploitation (PSEA)
International Organization for Migration (IOM)
07.2016 - 04.2019
Operations Clerk
International Organization for Migration (IOM)
06.2009 - 05.2016
Bachelor’s Degree - Business Management
New Jersey City University
M.S - Public Health Science
New Jersey City University