Tsion Woldekiros

• Founded and operated successful multiline insurance agency specializing in auto, home, life, and business solutions.
• Delivered customized protection plans by identifying unique coverage needs of individuals, families, and small businesses.
• Managed a growing book of business through relationship-focused selling, cold calling, and community networking.
• Trained and led team members in customer service, lead generation, and product knowledge for operational excellence.
• Implemented strategic marketing campaigns to enhance brand visibility through social media and local sponsorships.
• Achieved high retention and customer satisfaction by providing exceptional support and proactive policy reviews.
• Utilized CRM tools and analytics to track KPIs, streamline workflows, and identify growth opportunities.

• Developed appropriate quotes based on risk information.
• Processed applications and paperwork related to policy issuance or renewal.
• Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
• Sought out new clients and developed clientele by networking to find new customers.
• Collaborated with underwriters to assess risks and determine policy terms and premiums.

• Directed phone calls to appropriate parties, and recorded messages as needed.

• Sorted and distributed incoming correspondence, including faxes, and emails.

• Managed database entries to ensure data accuracy and accessibility.

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
• Advise customers of necessary actions and strategies for debt repayment
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise

• Maintained safety of students
• Surveyed security cameras
• Answer alarms and investigate disturbances

• Partnering with companies abroad to import Laboratory equipment
• Negotiating price, quantity and delivery schedules with suppliers
• Drafting business proposals and participating in tenders