Tsvetelina Slavova
Niles,IL
Summary
Efficient server known for productivity and swift task completion. Specializes in customer service, time management, and conflict resolution to ensure smooth dining experiences. Excels in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Professional hospitality worker ready to excel in a fast-paced environment with a proven track record of exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven with a positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
Restaurant Mehanata
09.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Restaurant Demetris
05.2023 - Current
Customer Service Representative
AT&T
08.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Server
Lutsen Mountains
06.2022 - 07.2023
Front Desk Receptionist
Lutsen Mountains
12.2022 - 06.2023
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
High School Diploma -
Language High School "D-r Petar Beron"
Bulgaria05-2022
Skills
- Guest Engagement
- Food inspection
- Table Bussing
- Supply Restocking
- Food Running
- Safe Food Handling
- Special dietary requirements
- Service prioritization
- Wine Pairings
- Ordering Procedures
- Professional Appearance
- Dining customer service
- Liquor, wine, and food service
- Effective customer upselling
- Quality Control
- Strong work ethic
Languages
Bulgarian
Native or Bilingual
Timeline
Server
Restaurant Mehanata
09.2023 - Current
Customer Service Representative
AT&T
08.2023 - 08.2024
Server
Restaurant Demetris
05.2023 - Current
Front Desk Receptionist
Lutsen Mountains
12.2022 - 06.2023
Server
Lutsen Mountains
06.2022 - 07.2023
High School Diploma -
Language High School "D-r Petar Beron"
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