Tswana Alphonse
Lauderhill,FL
Summary
Focused Managing Director promoting more than 12 years of expertise successfully working for organizations in Hospitality market. Highly knowledgeable in planning and implementing budgets, strategic initiatives and employee training programs. Known for exemplary team-building and project oversight skills. Gifted at working with all sorts of personalities. Managing a team of 30 plus
Overview
14
14
years of professional experience
Work History
Managing Director
Myxx Bartender LLC (Mobile Bar Service)
South Florida, FL
08.2012 - Current
- Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Created strategies for increasing revenue streams by leveraging existing customer relationships.
- Cultivated strong relationships with customers through periodic meetings and follow-ups.
- Organized marketing campaigns to promote new products and services offered by the company.
- Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.
- Participated in development activities such as product launches or promotional events.
- Performed sales and support activities to meet client needs and maintain service levels.
Quality Analyst
Convey Health Solutions
Miramar, FL
10.2015 - 02.2016
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Provided thorough documentation on all quality control activities and results.
Customer Service Representative
Global Response
North Lauderdale, FL
11.2012 - 01.2014
- Answered customer inquiries and provided accurate information regarding products and services.
Chair Side Dental Assistant
Tamarac Dental Place
Tamarac, FL
11.2009 - 01.2012
- Assisted dentist chairside during dental procedures and examinations.
Education
Dental Assisting Technology and Management -
Atlantic Technical Center
01.2011
High School Diploma -
Pembroke Pines Charter High School
06.2009
Skills
- Sales Leadership
- Mentoring and training
- Negotiation
- Staff Management
- Client Relationships
Timeline
Quality Analyst
Convey Health Solutions
10.2015 - 02.2016
Customer Service Representative
Global Response
11.2012 - 01.2014
Managing Director
Myxx Bartender LLC (Mobile Bar Service)
08.2012 - Current
Chair Side Dental Assistant
Tamarac Dental Place
11.2009 - 01.2012
Dental Assisting Technology and Management -
Atlantic Technical Center
High School Diploma -
Pembroke Pines Charter High School
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