Tsz Chung(Cas) Cheng
Seattle,WA
Summary
Dynamic and detail-oriented Informatics student with expertise in product management, web design, and data analysis. Skilled in developing user-centered solutions and creating efficient, scalable systems. Experienced in tackling complex projects, including redesigning Craigslist and crafting data-driven insights through Python and other tools. Passionate about using technology to enhance user experiences and solve real-world problems.
Overview
4
4
years of professional experience
Work History
Student Coordinator
Bay Laurel Catering
Seattle, WA
09.2024 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Customer Service Assistant
Wheelock Properties
Hone Kong
12.2022 - 08.2023
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
- Developed a customer service training program that improved customer service representatives' ability to handle customer inquiries
Student Representative
Shoreline Community College
Shoreline, United States
08.2021 - 07.2022
- Organized and facilitated student events and activities that promoted a sense of community and belonging
- Represented student interests in college committees, leading to improved access to resources and services
- Communicated student perspectives and feedback to university administration, resulting in improved student services
Education
BS - Informatics
University of Washington
Seattle, WA, United States06.2025
Bachelor of Science - Informatics
Shoreline Community College
Seattle, WA12-2021
Waggener High School -
Waggener High School
Louisville, KY06.2020
Middle School and High School -
Buddhist Mau Fung Memorial College
Hong Kong07.2018
Skills
- Project management
- Customer service
- Team collaboration
- Database management
- Effective communication
- Leadership qualities
- Event planning
- Staff development
Extracurricular Activities
Badminton: I have been playing badminton for 3 years. I love it when it's getting intense and the way I can slowly figure out how to win the game.
Soccer: I have been playing soccer since I was 10. I tried different roles on the field and figured that the best position for me was RB.
Personal Information
Nationality: Hong Kong
Languages
English
Full Professional
Cantonese
Native/ Bilingual
Mandarin
Native/ Bilingual
Timeline
Student Coordinator
Bay Laurel Catering
09.2024 - Current
Customer Service Assistant
Wheelock Properties
12.2022 - 08.2023
Student Representative
Shoreline Community College
08.2021 - 07.2022
BS - Informatics
University of Washington
Bachelor of Science - Informatics
Shoreline Community College
Waggener High School -
Waggener High School
Middle School and High School -
Buddhist Mau Fung Memorial College
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