Tsz Chung(Cas) Cheng
Summary
Business operations-oriented graduate with experience in logistics, coordination, and technology-driven environments. Proven ability to manage competing priorities, support operational workflows, and collaborate across teams in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Operations Associate
Amazon Fulfillment Center
10.2025 - Current
- Utilized large-scale, data-driven operational systems to meet productivity and quality KPIs
- Applied real-time metrics and dashboards to enhance operational decision-making
- Processed incoming inventory using warehouse management systems.
- Operated material handling equipment to transport goods efficiently.
- Assisted team members in maintaining a clean and organized workspace.
Coordinator
Bay Laurel Catering
08.2024 - 08.2025
- Coordinated workflows, schedules, and resource requirements to enhance cross-team collaboration
- Coordinated event logistics for catering services to ensure smooth operations.
- Managed vendor relationships for timely delivery of supplies and equipment.
- Assisted in menu planning to meet client preferences and dietary needs.
- Identified recurring process issues to facilitate targeted operational improvements
Student Representative
Shoreline Community College
09.2021 - 06.2022
- Represented student interests in college decision-making processes and committees.
- Facilitated communication between students and administration regarding concerns and feedback.
- Engaged stakeholders to clarify processes and enhance communication
- Organized events to foster community engagement among students and faculty.
- Coordinated schedules and documentation to streamline program information access
Education
Bachelor of Science - Informatics
University of Washington
Seattle, WA08-2025
Skills
- Operations management
- Project management
- KPI management
- Process analysis
- Data analysis
- Data visualization
- SQL
- Excel
- Python (pandas)
- Tableau
- Power BI
- SOP development
Data Analytics And Business Analysis
- Google Data Analytics Professional Certificate, Coursera, 06/01/26, Analyzed structured datasets using SQL and Excel to identify trends and business insights, Cleaned and transformed data for exploratory and analytical workflows, Built dashboards and visualizations to communicate findings to stakeholders, Applied structured, data-driven approaches to answer business questions
- Business & Systems Analysis Projects, University of Washington, Conducted requirements analysis and process mapping (AS-IS / TO-BE), Applied quantitative analysis to evaluate operational trade-offs, Presented data-backed recommendations to support decision-making
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Operations Associate
Amazon Fulfillment Center
10.2025 - Current
Coordinator
Bay Laurel Catering
08.2024 - 08.2025
Student Representative
Shoreline Community College
09.2021 - 06.2022
Bachelor of Science - Informatics
University of Washington