Tsz Ying Ho (Coey)
Bakersfield,CA
Summary
Dedicated professional with a strong background in customer service and team management. Skilled in time management and problem-solving, facilitating seamless operations and enhancing guest experiences in high-demand environments.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Manager
Bakersfield College
Bakersfield, California
05.2025 - Current
- Oversaw daily operations of basketball team, including practice schedules and game day activities.
- Facilitated departmental meetings to clarify team objectives and align priorities, enhancing communication.
- Developed training materials to streamline onboarding process for new staff, aiding faster integration.
- Coordinated travel arrangements for team events and games, ensuring smooth logistics and support.
- Managed equipment inventory, ensuring proper maintenance of gear.
- Supported fundraising events to improve team resources and opportunities.
Restaurant Hostess
Ricebowl
Bakersfield, Missouri
05.2025 - Current
- Managed reservation system, maximizing seating capacity during peak hours.
- Greeted and seated guests promptly, improving overall customer satisfaction in busy restaurant.
- Collaborated with team members to streamline guest flow during high-volume service.
- Communicated guest needs and special requests to support servers effectively.
- Maintained cleanliness of entrance and waiting areas, fostering a welcoming atmosphere.
- Handled phone inquiries for reservations, efficiently confirming guest details and ensuring smooth arrivals.
- Answered phone inquiries, scheduling reservations and addressing service questions.
- Trained new hostesses on customer service standards and operational procedures.
Education
Associate of Arts - Criminology
Bakersfield College
Bakersfield, CA09-2026
High School Diploma -
Stockdale High School
Bakersfield, CA03-2024
Skills
- Logistical coordination
- Scheduling management
- Team coordination
- Team collaboration
- Guest relations
- Time management
- Problem solving
- Critical thinking
Languages
English
Professional
Chinese (Cantonese)
Professional
Chinese (Mandarin)
Professional
Timeline
Manager
Bakersfield College
05.2025 - Current
Restaurant Hostess
Ricebowl
05.2025 - Current
Associate of Arts - Criminology
Bakersfield College
High School Diploma -
Stockdale High School