TEUILA TANUVASA
Herriman
Summary
Safety management professional with proven history of enhancing workplace safety standards and fostering culture of safety compliance. Known for collaborative efforts with cross-functional teams to achieve safety goals and adapt to evolving safety challenges. Adept at guiding cross-functional teams in effective tactics for nurturing customer relationships. Excel at building trust and credibility with customers while ensuring focus on business objectives.
Overview
9
9
years of professional experience
Work History
Senior Safety Manager
JT Protection
12.2023 - Current
- Developed and implemented site-specific safety programs to ensure regulatory compliance.
- Trained and mentored staff on safety protocols, enhancing workplace awareness.
- Maintained accurate records of safety training sessions and compliance documentation for audits.
- Collaborated with project managers to integrate safety practices into operational workflows.
Customer Engagement Representative
Delta Airlines
01.2022 - 04.2023
- Engaged customers to enhance satisfaction and loyalty with Delta Airlines.
- Collaborated with cross-functional teams to streamline processes and optimize customer experience.
- Trained new hires on customer onboarding and service excellence practices.
- Analyzed customer feedback to identify areas for improvement and drive continuous enhancement.
Customer Success Manager
SB Printings
02.2018 - 01.2022
- Oversee all aspects of customer service operations.
- Guide and coach teams in delivering top-notch support to customers in responding to product inquiries and resolving issues.
- Prepare detailed reports for management on customer service metrics and staff performance.
- Conduct performance evaluations and provide feedback on recommendations for improving productivity.
Compliance Manager
Everest Refrigeration
02.2017 - 12.2019
- Developed and implemented compliance programs to ensure adherence to regulatory standards.
- Conducted risk assessments and audits to identify compliance gaps and recommend improvements.
- Led training sessions for staff on compliance policies and procedures, enhancing overall awareness.
- Collaborated with cross-functional teams to integrate compliance requirements into business operations.
- Streamlined processes for tracking compliance metrics, improving efficiency in reporting practices.
Education
High School -
Leuzinger High School
Lawndale, CA06.2005
Skills
- Customer Relationship Management
- Customer Success Strategies
- Customer Experience Optimization
- Safety program development
- Hazard identification
- Compliance monitoring
- Training and education
- Staff training
- Safety procedures
Languages
English
Native or Bilingual
Timeline
Senior Safety Manager
JT Protection
12.2023 - Current
Customer Engagement Representative
Delta Airlines
01.2022 - 04.2023
Customer Success Manager
SB Printings
02.2018 - 01.2022
Compliance Manager
Everest Refrigeration
02.2017 - 12.2019
High School -
Leuzinger High School
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