Tualupetu Palaamo
Kansas City,MO
Summary
Diligent and service minded individual committed to continuous improvement to contribute to team success & company growth. Adept at meeting daily operational goals in fast-paced environments as well as maintaining high standards of exceptional customer service. Proven ability to adapt to new situations, challenges & learning new skills.
Overview
15
15
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Kansas City, MO
09.2023 - Current
- Communicates with team ramp agents during pre-huddles to assign tasks for efficient flight arrival & departure.
- Safely loads and unloads baggage and other cargo, transporting to and from aircraft while maintaining quality service.
- Operates equipment to support on-ground operations.
- Assists in training new ramp agents on operational procedures and safety guidelines.
- Verifies correct labeling of containers containing hazardous materials for transport on planes.
Order Picker/Packer
Jo, Ann Fabric and Craft Stores
Independence, MO
11.2020 - 04.2023
- Picked & fulfilled online orders while using handheld system to accomplish daily team objectives and meet daily goals.
- Entered proper information & printed appropriate labels for shipping using computer system and scanned barcodes for tracking in a timely manner.
- Assisted in receiving truck deliveries & stocking sales floor.
Package Handler
FedEx Ground
Kansas City, MO
10.2018 - 10.2019
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
General Manager
Arby's
Independence, MO
07.2011 - 04.2017
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Forecasted customer demand and sales to schedule staff & order supplies accordingly
- Provided leadership, insight and mentoring to newly hired employees.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Became proficient with food prep procedures, food safety standards, and completing customer orders in timely manner.
Education
High school diploma -
Lincoln College Prep High School
Skills
- Loading & unloading
- Inventory & stocking
- Food safety
- Attention to detail
- Multitasking
- Service oriented
- Time management & prioritization
- Positive and professional
- Teamwork and collaboration
- Problem Solving
Timeline
Ramp Agent
Piedmont Airlines
09.2023 - Current
Order Picker/Packer
Jo, Ann Fabric and Craft Stores
11.2020 - 04.2023
Package Handler
FedEx Ground
10.2018 - 10.2019
General Manager
Arby's
07.2011 - 04.2017
High school diploma -
Lincoln College Prep High School