TUAN LE
San Francisco,CA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
4
4
years of professional experience
Work History
Customer Relations Team Leader
Azel Enterprise Inc
San Jose, CA
08.2024 - Current
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
- Drove customer escalations to resolution by engaging directly with clients.
- Addressed inquiries from clients and department team members.
- Managed crisis communications, turning dissatisfied customers into brand advocates.
- Trained and mentored new hires in customer service excellence and CRM software usage.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Coordinated activities between different departments when providing solutions to customers' problems.
- Maintained up-to-date knowledge of product features, pricing plans, promotions.
The U.S Army National Guard
The U.S Army
San Francisco, CA
08.2024 - Current
Computer Technician
Swim2000
Las Vegas, NV
02.2021 - 07.2024
- Managed technical support and maintenance for company-owned mobile devices.
- Helped prevent security intrusions by quickly installing new software patches.
- Assisted with total structural support for company IT systems, including tracking end-users, updating client tickets and closing out support orders.
- Kept accurate records of all IT assets such as computers, monitors, printers, and peripherals.
- Troubleshot and resolved network connectivity issues for individual users and departments.
- Assisted in developing IT infrastructure plans and strategies to meet organizational goals.
- Developed custom scripts or tools to automate repetitive tasks or simplify complex processes.
- Coordinated successful product rollouts by partnering effectively with marketing, sales and support teams.
- Supported sales team in addressing technical questions or concerns raised by customers.
- Maintained thorough documentation of all aspects related to managed products.
Education
Bachelor of Science (B.S.) - Computer Science
San Jose State University
San Jose, California05.2026
Associate in Science (A.S.) - Software Engineering
Evergreen Valley College
California05.2021
Associate in Science (A.S.) - Mathematics
Evergreen Valley College
California05.2021
Skills
- Network Operating Systems
- Remote Support
- Attention to Detail
- Interpersonal Skills
- Continuous Learning
- Adaptability
- Problem Solving
- Microsoft Office
- Ability to Work Under Pressure
- Communication Skills
- Coordination Skills
Languages
- Advanced, English
- Native, Vietnam
Timeline
Customer Relations Team Leader
Azel Enterprise Inc
08.2024 - Current
The U.S Army National Guard
The U.S Army
08.2024 - Current
Computer Technician
Swim2000
02.2021 - 07.2024
Bachelor of Science (B.S.) - Computer Science
San Jose State University
Associate in Science (A.S.) - Software Engineering
Evergreen Valley College
Associate in Science (A.S.) - Mathematics
Evergreen Valley College
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