TUAN LE
San Jose,CA
Summary
-Experienced and versatile professional with a background in restaurant management, customer service, food and beverage operations, and QA testing. Strong leadership, communication, problem-solving, and attention-to-detail skills. Able to work effectively in fast-paced environments, manage teams, ensure quality standards, and provide excellent customer service.
Overview
4
4
years of professional experience
Work History
Waiter
RONG BIEN RESTAURANT( VIETNAM TOWN-Story Rd 95122)
San Jose, California
01.2023 - 01.2025
- Provided friendly and attentive customer service, enhancing overall dining experience.
- Took customers’ orders and served food and beverages, ensuring timely delivery and satisfaction.
- Cleaned and arranged tables in dining areas, creating a welcoming atmosphere for guests.
Quality Assurance Tester
Amphenol DC Electronics
San Jose, California
06.2023 - 12.2023
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Monitored bug resolution, tested fixes, and collaborated with developers to address ongoing issues from QA perspective.
- Collected data on integration issues and vulnerabilities, reported findings, and proposed actionable improvements.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
Assistant Manager
Panda Express
San Jose, California
01.2024 - 10.2024
- Assist the manager in overseeing daily restaurant operations.
- Supervised and supported staff, enhancing operational efficiency.
- Provide excellent customer service and handle customer concerns.
- Trained and guided new employees on procedures and service standards, improving onboarding process.
- Monitored food quality, cleanliness, and safety standards, ensuring compliance with health regulations.
- Managed inventory levels to ensure stock availability and daily stock control.
- Managed daily cash transactions to ensure accuracy and support daily sales operations.
- Ensure the restaurant operates efficiently during busy hours.
Waiter/Waitress
DONGQUE-RESTAURANT(ALUM ROCK Ave)
San Jose, California
01.2025 - 09.2025
- Delivered friendly, efficient customer service in a fast-paced dining environment.
Accurately recorded orders and communicated special requests to kitchen staff. - Delivered friendly, efficient customer service in a fast-paced dining environment.Accurately recorded orders and communicated special requests to kitchen staff.
- Guided guests through menu selections, including dietary restrictions and allergy concerns.
- Maintained clean, organized tables and dining areas, ensuring adherence to food-safety standards for guest satisfaction.
Barista Leader/Cooking Assistant
MOC DELIGHTS(TEA HOU & STREET FOODS) INC.-STORY Rd
San Jose, CA
01.2025 - 08.2026
- Prepare and mix beverages according to customer orders.
- Brew high-quality tea for milk tea shop to meet customer preferences.
- Prepared snacks and food items according to the menu during busy hours.
- Communicate with customers and provide friendly, attentive service.
- Support team by assisting with various tasks during peak hours to ensure smooth operations.
Education
High School Diploma -
TRAN QUOC TUAN HIGH SCHOOL
DONG NAI, VIET NAM05-2020
Skills
- Food Safety Standards
- Beverage Service
- Customer Service
- Operational Efficiency
- Team Leadership
- Team Leadership
- Staff Training
- Time Management
- Communication
Timeline
Waiter/Waitress
DONGQUE-RESTAURANT(ALUM ROCK Ave)
01.2025 - 09.2025
Barista Leader/Cooking Assistant
MOC DELIGHTS(TEA HOU & STREET FOODS) INC.-STORY Rd
01.2025 - 08.2026
Assistant Manager
Panda Express
01.2024 - 10.2024
Quality Assurance Tester
Amphenol DC Electronics
06.2023 - 12.2023
Waiter
RONG BIEN RESTAURANT( VIETNAM TOWN-Story Rd 95122)
01.2023 - 01.2025
High School Diploma -
TRAN QUOC TUAN HIGH SCHOOL