Tuapasi Uluilakepa
Lehi,UT
Summary
Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
Ace Disposal
02.2022 - 10.2023
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Managed inventory of hardware and software assets, optimizing resource allocation and ensuring a 10% reduction in equipment loss.
- Improved customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined support processes for increased efficiency and reduced response times.
Desktop Support Technician
Entrata
12.2020 - 08.2021
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Assisted in the successful completion of security audits, resulting in a boost of client trust and confidence.
- Implemented multi-factor authentication measures, enhancing overall network defenses and reducing unauthorized access attempts by 20%.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT01.2024
Associate of Science - Computer Networking And Information Security
Clover Park Technical College
Lakewood, WA12.2020
Skills
- Project Management
- Issue Research
- Teamwork and Collaboration
- Problem-Solving
- System Troubleshooting
- Application installations
- Computer Security
- Technical Troubleshooting
- Process Improvement
- Critical Thinking
Certification
CompTIA Network+ (2023)
CompTIA A+ (2023)
CompTIA Security+ (2023)
SSCP (2023)
CompTIA Project+ (2023)
CompTIA CYSA+ (2023)
CompTIA Pentest+ (2023)
Timeline
IT Technician
Ace Disposal
02.2022 - 10.2023
Desktop Support Technician
Entrata
12.2020 - 08.2021
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Science - Computer Networking And Information Security
Clover Park Technical College
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