Tubria Black
North Myrtle Beach,SC
Summary
Dynamic Team Leader with a proven track record at Tropical Smoothie Cafe, excelling in mentoring and complaint resolution. Adept at enhancing customer experiences and optimizing workflows, I foster relationships that drive team performance and achieve organizational goals. Committed to staff education and effective problem-solving to elevate service standards.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Team Leader
Tropical Smoothie Cafe
08.2024 - 04.2025
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Observed packing operations to verify conformance to specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
Crew Member
Arbys
09.2023 - 08.2024
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
North Myrtle Beach High
Little River, SC06-2019
Skills
- Mentoring
- Coaching
- Complaint resolution
- Relationship building
- Problem-solving
- Workflow management
- Safety
- Leadership
- Teamwork and collaboration
- Staff education and training
- Team building
- Goal setting
- Work Planning and Prioritization
Timeline
Team Leader
Tropical Smoothie Cafe
08.2024 - 04.2025
Crew Member
Arbys
09.2023 - 08.2024
High School Diploma -
North Myrtle Beach High
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