Tuchette Lee
Hogansville,GA
Summary
Detail-oriented insurance professional with 2+ years of experience in the insurance industry, supported by a Master's degree in Business Administration and a Personal Lines Insurance License. Experienced in reviewing and documenting information, maintaining accurate records, researching and resolving issues, following established procedures, and handling confidential information. Strong analytical skills with exceptional attention to detail and the ability to manage multiple priorities independently. Experienced in collaborating with customers, employees, and internal teams while providing accurate and timely support. Proficient in Microsoft Outlook, Word, Excel, and electronic documentation systems. Seeking leverage insurance, administrative, documentation, and compliance in a remote Claims Administration role.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Multi-SalesBlended Agent
Progressive
Remote, GA
10.2023 - Current
- Review and accurately document customer information, insurance needs, policy details and transaction activity while maintaining detailed electronic records.
- Maintain accurate and complete documentation while handling confidential customer and insurance information.
- Utilize Microsoft Outlook, Word, Excel, and multiple systems to document, track, and manage information.
- Provide effective verbal and written communication.
Call Center Representative
Ryder
Remote, GA
11.2022 - 10.2023
- Answered incoming calls from customers and provided assistance with obtaining substitute trucks and service for breakdowns.
- Navigated through computer systems to review information and respond appropriately to callers.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Outreach Coordinator for Code Enforcement
City Of Boynton Beach
Boynton Beach, FL
07.2019 - 08.2021
- Collaborated with local organizations to strengthen partnerships and improve outreach efforts.
- Inspected properties for compliance with local codes and regulations.
- Issued citations for violations of zoning and building ordinances.
Code Compliance Officer
North Bay Village
North Bay Village, FL
09.2018 - 06.2019
- Inspected commercial and residential properties for state and local code violations.
- Inspected vacation rentals to ensure property owners had current licenses and/or permits.
- Issued ticket violations and presented cases in magistrate court.
English Teacher
Imagine Charter
Coral Springs, FL
11.2017 - 06.2018
- Assessed student performance through tests, quizzes, and other forms of assessment.
- Conducted classroom activities to encourage student engagement in language learning.
- Maintained records of student progress by monitoring grades throughout the year.
Middle School Teacher
NCA
Miami, FL
07.2017 - 11.2017
- Developed engaging lesson plans tailored to diverse student needs.
- Facilitated parent-teacher conferences to discuss student performance and goals.
- Created and maintained orderly, well-managed and stimulating classroom environment.
Records and Lien Management Specialist
City of Lauderdale Lakes
Lauderdale Lakes, FL
04.2017 - 07.2017
- Maintained the lien records for the code compliance department.
- Organized and documented outstanding liens in data system.
- Retrieved and tracked records upon request from internal or external sources.
- Coordinated with other staff members in order to ensure timely delivery of requested materials.
Paraprofessional
Andrews High School
Pompano Beach, Florida
03.2014 - 04.2017
- Assisted teachers in classroom management and lesson preparation.
- Mentored at risk students and developed mentoring groups and activities.
- Provided guidance on course selection, study skills, and time management techniques.
Education
MBA -
Barry University
Miami, FLSkills
- Highly detail-oriented with a strong focus on accuracy
- Microsoft Outlook, Word & Excel
- Documentation Management and Review
- Insurance processing
- Record keeping
- Effective written and verbal communication
Certification
- Agent - Personal Lines 11/23-05/27
Timeline
Multi-SalesBlended Agent
Progressive
10.2023 - Current
Call Center Representative
Ryder
11.2022 - 10.2023
Outreach Coordinator for Code Enforcement
City Of Boynton Beach
07.2019 - 08.2021
Code Compliance Officer
North Bay Village
09.2018 - 06.2019
English Teacher
Imagine Charter
11.2017 - 06.2018
Middle School Teacher
NCA
07.2017 - 11.2017
Records and Lien Management Specialist
City of Lauderdale Lakes
04.2017 - 07.2017
Paraprofessional
Andrews High School
03.2014 - 04.2017
MBA -
Barry University