Tucker Brady
Minot,ND
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Legal Field. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
FOX Factory Inc.
11.2020 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Special Education Paraprofessional
NISD
05.2018 - 08.2019
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
Education
Bachelor of Science - Psychology
Sierra Nevada College
Incline Village, NV05.2021
Skills
- Product Knowledge
- Account Updating
- Complaint Resolution
- Sales Expertise
- Microsoft Excel
- Critical Thinking
- Customer Service
- Scheduling
- Paperwork Processing
- Report Generation
Timeline
Customer Service Representative
FOX Factory Inc.
11.2020 - 05.2023
Special Education Paraprofessional
NISD
05.2018 - 08.2019
Bachelor of Science - Psychology
Sierra Nevada College
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