Tucker Brassfield

• Leadership & Supervision
• Served as lead technician, supervising two technicians to ensure efficient, high-quality service and adherence to safety protocols on all installations and repairs
• Trained and mentored junior technicians, maintaining a team commitment to Wayne Dalton’s service standards and best practices
• Sales, Quoting & Customer Service
• Acted as a primary salesperson, providing on-site job assessments and generating accurate quotes based on labor, materials, and client specifications, consistently meeting or exceeding sales targets
• Consulted with clients to recommend tailored garage door solutions and upgrade options, securing customer satisfaction through clear communication and timely service
• Technical Installation & Repair
• Installed, repaired, and maintained Wayne Dalton garage doors, completing over 200 projects with a focus on precision and customer satisfaction
• Diagnosed and resolved mechanical and electrical issues with a 95% first-time fix rate, minimizing callbacks and maximizing customer trust
• Inventory & Asset Management
• Maintained accurate inventory of tools, parts, and equipment on the work truck, ensuring materials were consistently stocked to reduce downtime and optimize project completion rates
• Implemented inventory tracking and auditing processes, reducing stock discrepancies by 15% and enhancing operational efficiency

B-52 Fuel Systems Maintenance

• Conducted over 800 maintenance and repair operations on B-52 bomber fuel systems, achieving a 98% compliance rate with safety and operational readiness standards.
• Deployed twice to Andersen Air Force Base and once to Al Udeid Air Base, supporting over 200 sorties and ensuring mission readiness.
• Operations by ensuring sustained fuel system operation for B-52 bombers, impacting over 200 sorties.
• Developed a fuel tank cell stretcher specifically for B-52 aircraft, reducing cell installation time by 6 hours per aircraft, saving an estimated 300+ man-hours annually.

Leadership & Program Management

• Led the accountability program for a 1,000+ item tool and equipment inventory, maintaining zero loss or misplacement over two years.
• Managed the hazardous waste program, coordinating the safe disposal and handling of over 500 gallons of hazardous materials annually in compliance with environmental regulations
• Supervised training and development for a team of 20+ personnel, achieving a 95% qualification rate, maintaining mission readiness at all times.
• Operational Efficiency & Innovation
• Improved maintenance processes for B-52 fuel systems, reducing downtime by 15% and directly supporting high-stakes mission objectives
• Contributed to Mission Red Flag at Nellis Air Force Base, supporting joint training operations that included 100+ aircraft and personnel from multiple military branches.
• Commended by command for academic excellence, ranking in the top 5% of the class during specialized B-52 bomber fuel systems training.

Sales, Quoting, and Customer Service

• Generated quotes for 150+ jobs annually, helping increase sales revenue by 30%.
• Maintained an 85% sales close rate and increased premium package sales by 15% through clear communication and tailored solutions.

Technical Installation & Repair

• Garage Door Installation: Installed and repaired over 200 Wayne Dalton garage doors with a 95% first-time fix rate, reducing callbacks.
• Garage Door Operator Installation & Repair: Completed 150+ operator installations, providing troubleshooting that minimized downtime.
• Reduced installation times by 10%, saving approximately 100 man-hours annually through optimized workflows.
• Inventory & Asset Management
• Maintained accurate inventory on work truck, reducing stock discrepancies by 15% and ensuring essential items were always available.
• Introduced an auditing system that lowered stock costs by 20%, enhancing operational efficiency