Tucker Draa
Tallahassee,Florida
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Host
Smitty's Taphouse and Grill
Tallahassee, Florida
07.2021 - 07.2024
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
Food Runner
Smitty's Taphouse and Grill
Tallahassee, Florida
07.2021 - 07.2024
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Ensured that all orders were correct before leaving the kitchen area.
- Provided assistance with clearing plates from tables after meals were completed.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Responded promptly to customer inquiries and requests for additional items or services.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
Dishwasher
Smitty's Taphouse and Grill
Tallahassee, Florida
07.2021 - 07.2024
- Maintained adequate levels of cleaning supplies for washing dishes.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Organized trays with cutlery prior to serving meals to customers.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
Camp Counselor
City of Tallahassee
Tallahassee, Florida
05.2022 - 07.2023
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Developed individualized behavior management plans for campers with special needs.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Monitored activities matched to individual and group abilities to keep campers safe.
- Coordinated with other counselors and staff to adapt programs to weather conditions or other unforeseen circumstances.
Education
Bachelor of Science - Civil Engineering
Florida Gulf Coast University
Fort Myers, FL04-2028
Lincoln High School
Tallahassee, FL05-2024
Skills
- Strong interpersonal skills
- Team Collaboration
- Professional Appearance
- Detail Oriented
- Equipment Inspection
- Effective Communication
- Problem Resolution
- Decision-Making
- Communication
Affiliations
- Lacrosse
- Soccer
- Watching various sports (F1, Football, soccer, lacrosse)
- Outdoors
- School studies
Accomplishments
- Principals Award
- Academic Excellence Special Recognition
- Magna Cum Laude
- Defensive MVP
- Captain's Award
- Coach's Award
- Heart of a Trojan
- MVP
- Life Scout
Languages
English
Professional
References
References available upon request.
Timeline
Camp Counselor
City of Tallahassee
05.2022 - 07.2023
Host
Smitty's Taphouse and Grill
07.2021 - 07.2024
Food Runner
Smitty's Taphouse and Grill
07.2021 - 07.2024
Dishwasher
Smitty's Taphouse and Grill
07.2021 - 07.2024
Bachelor of Science - Civil Engineering
Florida Gulf Coast University
Lincoln High School
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