Tucker Holman
Summary
Goal-oriented Account Manager who takes initiative and builds cordial relationships with customers. Analyzes sales figures, creates and implements market-specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills.
Overview
6
6
years of professional experience
Work History
Customer Account Manager
MoLo Solutions
08.2019 - Current
- Strengthened client relationships through regular communication and personalized account management strategies.
- Boosted company revenue by identifying upselling opportunities and promoting additional products or services to clients.
- Managing different operations teams surrounding the specific customer
- Actively analyzing the market through different tools and resources
- Quoting 150-200 individual shipments on a daily basis
Sales Consultant
HomeAdvisor
06.2018 - 07.2019
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Expanded customer base through cold calling, networking, and relationship building.
Customer Service Representative
Abt Electronics LLC
10.2017 - 01.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Operations And Information Management
University of Colorado At Boulder
Boulder, CO05.2018
Skills
- CRM proficiency
- Sales tactics
- Client Relationship Building
- Rate quoting
- Problem-solving aptitude
- Team Collaboration
Timeline
Customer Account Manager
MoLo Solutions
08.2019 - Current
Sales Consultant
HomeAdvisor
06.2018 - 07.2019
Customer Service Representative
Abt Electronics LLC
10.2017 - 01.2018
Bachelor of Science - Operations And Information Management
University of Colorado At Boulder
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