Highly skilled automotive specialist with 6 years of experience diagnosing, repairing, and maintaining various types of motorized vehicles, recognized for delivering exceptional quality and timely repairs while maintaining a strong customer focus.
Overview
12
12
years of professional experience
Work History
Shop Foreman
Day Enterprise Inc
04.2024 - Current
Purchased materials and managed inventory and shop equipment
Updated and streamlined the storage of backstock supplies and equipment
Oversaw maintenance and repair of shop equipment.
Oversaw final details and preparation of race cars, racing equipment and race hauler prior to, during and after race events
Performed routine or emergency maintenance and repairs on various racing and farm equipment
Used hand and power tools, equipment, and instruments accurately and safely
Some lite welding, forklift and other "jack-of-all-trade" skills applied daily
Lead Delivery Driver / On Road Coordinator
Goss Hall Systems, LLC
07.2019 - 04.2024
Manage the sorting and loadout process for delivery routes
Assist with maintenance of delivery vehicles
Deliver packages on assigned route with maximum efficiency using Amazon Flex app, Cortex and Gamble
Maintain a perfect incident free driving record
Report incidents from the team to HR and assist in picking up routes should the incident affect delivery progress
Responsible for organizing daily route shifts for approximately 100 divers in 3 stations across TN and KY
Resolving customer complaints or issues between station, diver and Amazon
Utilized Paycom for tracking attendance, scheduling and mandated break periods
Proficient in excel and spreadsheet creation and maintenance
Delivery Driver/ Warehouse Associate
B. F. Myers Furniture
11.2018 - 06.2019
Unload and process new deliveries and sort for daily delivery routes
Organize delivery trucks for optimal capacity and efficiency for delivery schedule
Deliver various furniture pieces assisted by a helper on daily route
Received F Class Endorsement & Medical Endorsement (2021)
Service Advisor / Parts Salesman
Beaman Toyota
04.2017 - 10.2018
Assist customers through each stage of the diagnostic process through to service completion
Explain and recommend all services needed for best maintenance care
Work with Sales and Parts departments as needed to provide excellent customer service
Help customers identify and purchase correct parts
Take parts orders over the phone
Stock shelves and assist in maintaining parts inventory
Service Advisor
Crest Honda
03.2015 - 11.2016
Communicate with customer about the complete service provided from start to finish
Recommend additional services as needed
Organize and process documents for each service repair
Process warranty repair work and collaborate with warranty companies
Provide excellent customer service in person and over the phone
Shop Manager and Service Writer
Carother's Automotive
04.2013 - 03.2015
Responsible for managing all shop workflow
Handle customer service on all-levels of car repair from start to finish including diagnosis, ordering parts and scheduling repair
Assess work once completed and test for further repair needs
Upgrade sale of any parts or products to customers
Parts Associate
O'Reilly's Auto Parts
08.2012 - 05.2013
Assist customers with parts selection and diagnosis of issue
Order parts and maintained inventory along with assisting in opening and closing duties
Process returns and customer credits
Education
High school or equivalent -
Bandys High School
Catawba, NC
05.2006
Skills
Automotive Diagnostics
Mechanic Experience
Automotive Repair
Delivery Driver Experience
Vehicle Maintenance
Electrical Experience
Mechanical Knowledge
Allignment
Workplace safety
Problem-solving abilities
Excellent communication with customers
Ability to work independently and as part of a team
Sales Support Coordinator at DZConneX, A Day & Zimmermann Company, Enterprise SolutionsSales Support Coordinator at DZConneX, A Day & Zimmermann Company, Enterprise Solutions