Tucker Rivers
Sonoma,CA
Summary
Operations professional with extensive experience in transportation logistics and service quality enhancement. Proven ability to develop strategic partnerships and implement innovative solutions that drive efficiency and revenue growth. Focused on delivering exceptional customer experiences while maintaining compliance and operational excellence in competitive markets.
Overview
3
3
Languages
1
1
Certification
37
37
years of professional experience
Work History
Operations Leader
Muir Woods Operations, Marin Transit
San Rafael, USA
07.2023 - Current
- Led operations for County of Marin transportation services to Muir Woods National Park, directing partnerships with Golden Gate Ferry, Bauer Intelligent Transportation, Marin Access & SMART Bus Services to ensure effective service delivery. Facilitated project sponsorship by the Buck Institute Fund in Novato.
- Directed operations partnership with Golden Gate Ferry, Bauer Intelligent Transportation, Marin Access & SMART Bus Services, managing business transportation to ensure successful service delivery for customers.
- Project sponsored by the Buck Institute Fund (Novato). County of Marin contracted last day of service, October 31, 2024.
Operations Supervisor
MV Transportation
Novato, USA
02.2017 - 06.2023
- Directed implementation of services for clients, including Muir Woods, Marin County Schools, Para Transit, private transportation, and emergency services.
- Led the operations of Muir Woods shuttle service from Larkspur/ Sausalito Ferry Terminals teaming with the Golden Gate National Park Service, Marin Transit, Bauer's Intelligent Transportation & Ace Parking. (Max. Transported up 4,000 guests, 9 buses per day - prepandemic)
- Supervised Marin County Schools transportation services, coordinating meetings, verifying service requirements, and managing driver/vehicle scheduling and route training.
- Managed technology advancements, events, internal/external driver route scheduling and training, and participated in civic meetings for regulatory reviews.
- Company Closed Novato, Ca operations June 30, 2023, end of Contract with Marin Transit.
Assistant Store Manager
Eddie Bauer
Corte Madera, USA
04.2016 - 10.2016
- Supervised daily store operations and ensured compliance with company policies.
- Led store operations, established customer service procedures, and enhanced business management effectiveness.
- Collaborated with management to improve service quality and drive revenue growth.
- Trained and mentored staff on customer service and product knowledge.
- Managed inventory levels and coordinated restocking efforts to meet demand.
Business Development
Motorola Solutions
Concord, USA
02.2010 - 12.2015
- ESTABLISHED 12 domestic business plans for 3 Private Energy companies.
- Developed 12 business impacts plan goals & obtained $36M annually, in construction revenues, for each company.
- May 2017. all contractors completed projects. All are non-disclosure agreements and unable to discuss project/name of manufacturer, until products were legally patented, and rights released.
- Company Closed Concord, Ca operations Jan 2016, due to corporate funding legal issue.
Director, Business Development
StoneTree Golf Club
Novato, USA
01.2004 - 12.2009
- Directed operations, transforming failing semi-private golf course into dynamic revenue-producing venue, reversing declining sales.
- Increased sales growth 347% to $1.4 million in the FIRST 10 MONTHS by astute planning of Sales, Marketing, Customer Service, and corporate clients' relationships.
- Increased Tournament Sales from $96k to 684K within the FIRST 10 MONTHS of tenure.
- Established relationships with 53 franchises, 42 independent hotels and resorts, and 63 event planners and destination management companies, enhancing business development opportunities.
- Partnered with on-Staff PGA Professional to set up Players' Club of 900 members in two months setup.
- Author of the Company's annual Business Plan delivered annual cost savings of 28% under the marketing budget.
- Exhibited and spoke at corporate affiliation events.
- IHRA Hotel & Resort Association, San Francisco (2004-Pres) StoneTree Golf, Various Hotels Partnerships (with General Managers and Sales Directors) while Director of Stone Tree Golf Club (still active).
Director, Business Development
Motorola
San Francisco, USA
11.1997 - 12.2003
- Secured 14 contracted OEM business partners for key domestic and international clients: QWEST, VERIZON, BELL CANADA, TELNOR (NORWAY), TELFONICA (SPAIN) & FRANCE TELECOM.
- Created first supplier diversity programs, achieving target results of $1.2 million for QWEST and exceeding Verizon target by 39% with $1.8 million.
- Developed and managed annual business plan, collaborating with EVP of sales, marketing, engineering, and operations to implement first strategic marketing plan for each segment.
- Executed company contracts with OEM manufacturers, sales, supplier diversity programs, non-disclosure agreements, and product line pricing/margin models, ensuring compliance with PUC regulations.
Regional Director/Entertainment Division-Northern California
AT&T
San Francisco, USA
01.1994 - 11.1997
- Led team of 4 SALES Executives, producing sales revenue of $8.3 million (Broadband and Video Products) to Broadcast Television, Radio, Motion Picture, Advertising and Satellite Industries.
- Secured top revenue clients including LUCASFILM, LTD, SONY, and ABC & CNET, earning 1996 President Awards.
- Analyzed module performance, contributing to average revenue of $1.2 million.
Manager/AT&T Corporate Billing Center
AT&T
San Francisco, USA
01.1990 - 01.1994
- Earned 1994 & 1995 Achiever's Award for driving 225% revenue increase in North Coast Region through brand marketing and implementation of new digital technology, resulting in $2.3 million over target growth.
- Received 1995 Regional Service Award for leading team to achieve top statewide billing accuracy of 98.3%.
- Led 38 service representatives, enhancing quality service and addressing key operational needs for AT&T's $3.2 million in billed services for California customers.
Education
Business Sales & Engineering BSE -
Bellcore Telecommunications
New JerseyBusiness Management B.S. -
University of North Carolina
GreensboroDigital Telecommunications Certification -
Data Communication Institute
MassachussettesSkills
- Operations management
- Manage operations
- Strategic operations planning
- Operational efficiency
- Performance monitoring
- Compliance management
- Vendor management
- Client management
- Project management
- Business development
- Team leadership
- Fleet management
Technology Proficiencies
Salesforce, Oracle, Delphi, Trans Trac, Microsoft Office Suite, LinkedIn, Zoom, Google Meets, Microsoft Teams, GoToMeeting
Languages
English
Full Professional
French
Limited
Greek
Limited
Certification
- DCI Technology Institute
- Bellcore Management
- University North Carolina - Greensboro
Timeline
Operations Leader
Muir Woods Operations, Marin Transit
07.2023 - Current
Operations Supervisor
MV Transportation
02.2017 - 06.2023
Assistant Store Manager
Eddie Bauer
04.2016 - 10.2016
Business Development
Motorola Solutions
02.2010 - 12.2015
Director, Business Development
StoneTree Golf Club
01.2004 - 12.2009
Director, Business Development
Motorola
11.1997 - 12.2003
Regional Director/Entertainment Division-Northern California
AT&T
01.1994 - 11.1997
Manager/AT&T Corporate Billing Center
AT&T
01.1990 - 01.1994
Business Sales & Engineering BSE -
Bellcore Telecommunications
Business Management B.S. -
University of North Carolina
Digital Telecommunications Certification -
Data Communication Institute