Tucker Vos

• Provided technical support for hardware and software issues, enhancing user productivity.
• Assisted in troubleshooting network connectivity problems, improving system uptime.
• Monitored helpdesk tickets, ensuring timely resolution of user requests and inquiries.
• Worked with Cisco Meraki based systems, correcting and troubleshooting associated devices, along with monitoring network dashboards.
• Collaborated with IT team to implement software updates, contributing to system security improvements.
• Conducted training and orientation sessions for staff and new hires, providing a medium for acclimation to new products and technologies.
• Managed high levels of call flow and responded to technical support needs.
• Configured and tested new software and hardware.
• Created user accounts and assigned permissions.
• Patched software and installed new versions.
• Provided security camera maintenance for all West Michigan branches, including software updates, reinstallation, and IP routing to DHCP pools.
• Monitored Branch activity, first in line for reactionary procedures involving law enforcement.

Customer Service and Support - Providing excellent service and troubleshooting to Bank Employees during business hours; solving and diagnosing issues with software and hardware in a timely manner.

Creation of new bank employee accounts, providing access to certain systems and programs based on role. Documenting new employee responsibilities and titles, along with the creation of email addresses, responsibility codes, voicemails, DID numbers and phone profiles.

Troubleshooting and Diagnostics - Maintaining Bank systems and troubleshooting problems with Bank network; troubleshooting problems with IP Addresses, Software issues, Computer problems and failures, Network Switch failures, Port designations, Printer failures, Check Scanner failures, Security Camera Failures, and on-site defibrillators.

Creation and Management of New Hire accounts and profiles for the Bank through Active Directory.

Configuring laptops, thin clients, computers, scanners, printers and associated programs for new users and troubleshooting problems.

Documentation, review, and updating standard operating procedures of the Bank Technology Department.

Training New Hires of the Bank on the standard operation of bank software and hardware, including the programs

Navigator, Director and the correct use of Scanners, Receipt Printers, Instant Issue Card Machines, Security Card Scanners, Phone systems, and printers.

Maintaining and Viewing Meraki dashboards, overseeing Bank network and correcting closed ports, updating and reviewing bank switches, and correctly troubleshooting IP addresses in relation to their DHCP ranges and reservations.

Managing and maintaining bank security cameras, regularly changing and reorganizing bank IP Cameras with the onset of new installations and reorganizations.

Managing and recording activity pending review for the Enterprise Risk Management department.

Reviewing Bank security cameras during crises - providing communication to the branch and to Technology department during robberies or suspicious activity.

First in line for communication to Enterprise Risk Management and the Director of Risk Management during potential robberies, suspicious activity or calls to 911 from inside the Bank.

Documenting and removing access of terminated employees; regularly responsible for removing security access, program access, and hardware ownership from previous employees of the bank in a timely manner and documenting processes.

Fixing and reviewing hardware, regularly travelling away from Bank Headquarters and meeting with teams at branches to fix hardware problems and troubleshooting.

Communicating and efficiently working with a team of 24 individuals with different levels of expertise ranging from System Admins, Network Engineers, Technology Directors, Full Stack Engineers, and Chief Technology Officers.

Providing reliable and accurate information to solve problems efficiently. Reviewing and reevaluating bank systems on a weekly basis.

Maintaining and updating VMWare software for branches and users.

Maintaining and updating Mitel software for users, assigning phone numbers to their respective phone lines, adjusting and maintaining user phone profiles. Performed maintenance on main toll-free line used to connect to Macatawa bank, and assigned routes to different departments based on the number pressed when connected to the toll-free Macatawa phone number.

• Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
• Maintained compliance with banking regulations through diligent adherence to policies and procedures.
• Assisted customers with account inquiries, providing clear information and support for resolution.
• Monitored cash drawer balances regularly.
• Audited fellow teller currency to contribute to dual-control procedures.
• Assisted customers with compromised debit cards and issued new credentials.
• Managed high-volume transactions during peak hours while maintaining attention to detail.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Counted and packaged currency and coins.
• Managed Bank Vault and Bank Vault records.

• Operated cash register efficiently, managing transactions and ensuring accuracy in cash handling.
• Assisted in inventory management, restocking shelves and maintaining product displays for optimal presentation.
• Trained new associates on store policies, procedures, and effective customer engagement techniques.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Collaborated with team members to achieve sales targets and enhance overall store performance.
• Implemented visual merchandising strategies to improve product visibility and attract customer interest.
• Monitored store cleanliness and organization, ensuring compliance with health and safety regulations.
• Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Washed, trimmed, and brushed animals to maintain good grooming standards.
• Monitored animals for behavioral problems and signs of health issues.