Tucker Morrow
Forest City,NC
Summary
Hardworking, ambitious, and reliable associate with strong abilities in management. Motivated employee with over six years of merchandise experience, including management. Offering leadership and quality workmanship. Highly organized, proactive, and punctual with teamwork-oriented mentality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Overnight Coach Manager
Walmart
Hendersonville, NC
11.2023 - Current
- Established professional relationships with associates.
- Conducted daily shift meetings to review tasks and goals for the evening.
- Communicated regularly with managers from other shifts regarding current events or changes in policy.
- Hired team members and trained in collaborative team environment.
- Created reports summarizing nightly activity including sales figures, employee attendance records, and inventory updates.
- Coordinated with other departments to ensure smooth operations during overnight shifts.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
General Merchandise Coach Manager
Walmart
Hendersonville, NC
05.2023 - 11.2023
- Provided training and guidance to junior staff members on merchandising techniques.
- Created promotional displays for store windows and shelves.
- Assigned tasks and monitored progress of subordinates on a daily basis.
- Maintained inventory control systems to ensure accurate stock levels.
- Assisted customers in locating desired items within the store or online.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
Front End Team Leader
Walmart
Forest City, NC
10.2022 - 05.2023
- Created and maintained a positive work environment for associates.
- Developed strategies to motivate employees in achieving goals.
- Upheld customer service ratings at the highest standard.
- Upheld social media store rating in the top 10 company wide.
- Provided technical assistance when needed.
- Monitored customer service standards across the organization.
- Assigned and monitored daily tasks for associates.
- Performed daily opening and closing procedures for the register area.
Customer Service Manager
Ingles Supermarket
Shelby, NC
08.2021 - 10.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Delegated work to staff, setting priorities and goals.
Frozen Food Department Manager
Ingles Supermarket
Forest City, NC
06.2021 - 08.2021
- Ensured compliance with health regulations related to storage, handling, preparation, and display of frozen foods.
- Assisted customers in selecting appropriate products from the frozen food section according to their needs.
- Monitored stock levels on a daily basis to ensure adequate supply of frozen food items.
- Managed frozen food stock and inventory, made sure food products remained on hand for customers, rotated product in cases and coordinated receipt of new product shipments.
- Increased quarterly inventory profit up by 2% from previous 5 year profit reports.
Bookkeeper
Ingles Supermarket
Forest City, NC
06.2019 - 06.2021
- Performed daily opening and closing procedures for the register areas.
- Trained new cashiers on proper use of registers and store policies.
- Processed refunds and exchanges according to company policy.
- Maintained accurate cash balances and reconciled discrepancies.
- Prepared bank deposits in accordance with established procedures.
Ingles Associate
Ingles
Forest City, NC
06.2017 - 06.2019
- Built relationships with customers by providing friendly customer service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Polk County High School
Columbus, NC06-2019
Some College (No Degree) - Business
Isothermal Community College
Spindale, NCSkills
- Program Leadership
- Leadership Training
- Recruitment
- Strong Leadership
- Assignment Delegation
- Complaint Handling
- Warehouse Organization
- Staff Training Experience
- Inventory Monitoring
- Customer Service
- Schedule Management
- Problem-Solving
- Attention to Detail
- Sales Strategy Development
- Employee Relationships
- Bank Deposit Preparation
- Shelf Restocking
Certification
- Food Safety Certified
- Scissors Lift Certified
- Fork Lift Certified
- Electric Jack Certified
- Certified through Walmart for Firearm Sales
Timeline
Overnight Coach Manager
Walmart
11.2023 - Current
General Merchandise Coach Manager
Walmart
05.2023 - 11.2023
Front End Team Leader
Walmart
10.2022 - 05.2023
Customer Service Manager
Ingles Supermarket
08.2021 - 10.2022
Frozen Food Department Manager
Ingles Supermarket
06.2021 - 08.2021
Bookkeeper
Ingles Supermarket
06.2019 - 06.2021
Ingles Associate
Ingles
06.2017 - 06.2019
High School Diploma -
Polk County High School
Some College (No Degree) - Business
Isothermal Community College