Tuesday Rasing
Tempe,AZ
Summary
Results-driven claims professional with over 10 years of experience in claims processing and customer service. Skilled in training and mentoring associates while ensuring compliance with industry regulations and enhancing customer satisfaction through effective issue resolution.
Experienced with claims processing, assessment, and documentation. Utilizes analytical skills to resolve disputes and manage complex cases. Track record of effective communication and problem-solving to achieve optimal outcomes.
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 13 years of insurance experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Title Document Processing Claim Associate
State Farm Mutual Automobile Insurance Company
Tempe, AZ
01.2023 - 03.2026
- Analyzed claims for accuracy and compliance with company policies.
- Resolved complex issues through thorough investigation and documentation.
- Trained new associates on claims and paperwork processing systems and best practices.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Served as a mentor to junior staff members, providing guidance on effective claims handling techniques and professional development opportunities.
- Collaborated with internal departments and external vendors to resolve claims.
- Maintained confidentiality of customer information.
- Streamlined claim review processes to enhance departmental efficiency.
Total Loss Claim Associate
State Farm Mutual Automobile Insurance Company
Tempe, AZ
10.2017 - 01.2023
- Resolved complex claims issues through thorough investigation and documentation.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Developed in-depth understanding of insurance policies and procedures.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of customer records.
- Analyzed claims for accuracy and compliance with company policies.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Served as a mentor to junior staff members, providing guidance on effective claims handling techniques and professional development opportunities.
- Collaborated with internal departments and external vendors to resolve claims.
Initial Loss Reporting Claim Associate
State Farm Mutual Automobile Insurance Company
Tempe, AZ
01.2013 - 10.2017
- Processed claims to ensure accuracy and compliance with company policies.
- Guided clients through claims process, enhancing customer satisfaction and understanding.
- Mentored junior associates on best practices for claims handling and documentation.
- Evaluated claim submissions for validity, identifying discrepancies and potential fraud cases.
- Participated in cross-functional projects and initiatives, leveraging claims expertise to support company-wide objectives.
- Processed and recorded new claims.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed positive relationships with clients, fostering open communication during the claims process.
- Checked documentation for accuracy and validity.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
Education
No Degree - Accounting
Long Beach City College
Long Beach, CAHigh School Diploma -
Long Beach Wilson School For Adults
Long Beach CA08-1986
Skills
- Claims
- Claims processing
- Policy interpretation
- Insurance claims review
- Documentation review
- Decision-making
- Coverage determination
- File management
- Interpersonal communication
- Settlement determinations
- Settlement negotiation
- Documentation research
- Insurance regulations
- Claims adjustment
- Teamwork and collaboration
- Customer service
- Attention to detail
- Documentation skills
- Data integrity
- Active listening
- Data entry
- Critical thinking
- Regulatory compliance adherence
- Recordkeeping organization
- Payment and investigation escalations
- Policy review
- Great mathematical skills
- Insurance coverage verification
- 10-key touch
- Number-savvy
- Paperwork processing
- Teamwork
- Multitasking
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Teamwork skills
- Computer proficiency
Timeline
Title Document Processing Claim Associate
State Farm Mutual Automobile Insurance Company
01.2023 - 03.2026
Total Loss Claim Associate
State Farm Mutual Automobile Insurance Company
10.2017 - 01.2023
Initial Loss Reporting Claim Associate
State Farm Mutual Automobile Insurance Company
01.2013 - 10.2017
No Degree - Accounting
Long Beach City College
High School Diploma -
Long Beach Wilson School For Adults