Summary
Overview
Work History
Education
Skills
Timeline
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Tula Jackson

Richland,Washington

Summary

HR professional with a comprehensive background in managing diverse HR functions. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

14
14
years of professional experience

Work History

Senior Medical Records Officer

Kadlec Regional Medical Center
04.2024 - Current
  • Assisted in the identification and resolution of potential fraud or abuse cases, protecting the integrity of patient rights and the organization.
  • Developed comprehensive reports on coding activities, providing valuable insights for decision-making and strategic planning efforts within the organization.
  • Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
  • Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Facilitated communication between departments, fostering collaboration and improving overall organizational efficiency related to medical billing procedures.
  • Minimized errors by providing ongoing feedback to clinical staff regarding proper documentation practices.

Executive Director of Operations; HR Specialist;

Brookdale Senior Living
06.2010 - 03.2024
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Create, analyze, and execute annual operating and capital budgets; reviews and manage community performance against goals; set plans to improve or maintain performance to company service and financial standards
  • Mentored employees for professional growth, fostering a high-performing culture that consistently achieved results.
  • Ensure best practice utilization throughout community/region; collaborate with internal and external professionals to ensure continuity of care.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
  • Established clear expectations for team members, promoting accountability for delivering exceptional results within designated timelines.

Education

Bachelor of Science - Major-Criminology Minor-Business Administration

Washington State University
Tri Cities Washington
12.2025

AAS - Gender Studies/Nursing

Yakima Valley Community College
Yakima, WA
03.2022

Skills

  • HR policies and procedures
  • Operations/Project Management
  • Compensation and benefits administration
  • Employee/Labor Relations
  • Organizational Development
  • Effective Communication
  • Conflict Resolution
  • Recruitment/Hiring Process & Onboarding
  • Decision-Making
  • Adaptability and Flexibility
  • Policy Review & Process Improvement
  • HR software proficiency
  • HIPAA Compliance Knowledge
  • Auditing and Quality Assurance
  • Team Leadership and Training
  • HR analytics
  • Customer Relations

Timeline

Senior Medical Records Officer

Kadlec Regional Medical Center
04.2024 - Current

Executive Director of Operations; HR Specialist;

Brookdale Senior Living
06.2010 - 03.2024

Bachelor of Science - Major-Criminology Minor-Business Administration

Washington State University

AAS - Gender Studies/Nursing

Yakima Valley Community College

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Tula Jackson