Tula Ndlovu
Deer Park
Summary
Hospitality professional with extensive experience at Miller's Ale House, specializing in customer service and conflict resolution. Demonstrated adaptability and multitasking skills in high-pressure environments while ensuring meticulous attention to detail. Achievements include significant improvements in guest satisfaction and effective teamwork, contributing to exceptional patron experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/Busser
Miller's Ale House
Deer Park
11.2024 - 01.2025
- Welcomed guests upon arrival and escorted to tables, ensuring efficient service delivery.
- Maintained high hygiene standards through light cleaning duties, including table wiping and floor sweeping.
- Monitored inventory of tableware, linens, and condiments to ensure sufficient supply levels.
- Resolved customer concerns with empathy and professionalism to enhance guest satisfaction.
Usher
Merrick Jewish Center
Long Island
09.2022 - 10.2023
- Facilitated distribution of machzors and kippot during temple services for attendee satisfaction.
- Maintained cleanliness and organization in temple area to promote a respectful atmosphere.
- Contributed as food server during holiday events, ensuring seamless execution of gatherings.
Camp Counselor
Grace United Methodist Church
Saint Albans
07.2021 - 12.2022
- Fostered positive camp environment, engaging children through interactive activities and programs.
- Communicated regularly with parents to provide updates on children's progress and camp events.
- Collaborated with directors to design innovative activities and enhance camp offerings.
- Developed comprehensive lesson plans, ensuring enriching experiences for all campers.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY06.2024
Skills
- Adaptability and multitasking
- Effective communication
- Leadership and team building
- Conflict resolution strategies
- Attention to detail
- Organizational skills
- Time management techniques
- Customer service excellence
- Hospitality management
Certification
Heartsaver First Aid CPR AED, 06/23, 06/25
References
References available upon request.
Timeline
Hostess/Busser
Miller's Ale House
11.2024 - 01.2025
Usher
Merrick Jewish Center
09.2022 - 10.2023
Camp Counselor
Grace United Methodist Church
07.2021 - 12.2022
High School Diploma -
Hillcrest High School
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