Tulia Malisawa
Goodyear,AZ
Summary
Healthcare professional with extensive experience at Phoenix Children Hospital, specializing in operational coordination and patient care. Demonstrated success in improving efficiency and patient satisfaction through targeted training and compliance oversight. Proficient in EHR management and fostering collaborative teamwork, consistently providing high-quality support in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ambulatory Operations Coordinator
Phoenix Children Hospital
Phoenix, Arizona
05.2022 - Current
- Streamlined communication processes by collaborating with healthcare teams.
- Enhanced operational efficiency and patient satisfaction through targeted procedure implementation.
- Trained new staff on hospital protocols and software systems for seamless integration.
- Organized department meetings and prepared agendas to drive initiatives.
- Monitored compliance with safety regulations and quality standards in operations.
- Coordinated daily operations and assigned tasks to optimize staff productivity.
- Maintained precise records of all operational activities for audit readiness.
- Conducted training sessions for new employees on operational procedures.
Medical Assistant
21ST CENTURY FAMILY MEDICINE
Phoenix, AZ
03.2015 - Current
- Prepared approximately 45 patients daily for exams by gathering medical histories and vital signs.
- Assisted physicians during examinations and procedures to ensure efficient workflows.
- Communicated test results and instructions clearly to patients to enhance understanding.
- Collected lab specimens and performed basic tests, including Aota Scan, PFTs, ABI, and EKG.
- Updated electronic medical records with accurate information to maintain compliance.
- Answered telephones and greeted patients while supporting front office operations as needed.
- Implemented quality assurance program ensuring adherence to HIPAA, CLIA, and OSHA regulations.
- Administered injections, medications, and treatments as directed by physicians.
Lead Registered Medical Assistant
Cancer Treatment Center
Goodyear, Arizona
11.2017 - 04.2022
- Coordinated patient appointments and managed electronic health records to ensure efficiency.
- Assisted physicians during examinations while maintaining sterile environments.
- Trained new medical assistants on office procedures and patient care protocols.
- Communicated treatment plans and follow-up procedures to patients effectively.
- Implemented process improvements to optimize patient flow and satisfaction.
- Managed inventory of medical supplies, ordering replacements as necessary.
- Guided patients to rooms, recorded vital signs, and documented medical histories for review.
- Verified insurance information and coded claims accurately to support billing processes.
- Provided guidance and support for new employees during their orientation period.
Certified Nurse Assistant
Brothers of Mercy
Clarence, NY
06.2014 - 01.2016
- Provide high-quality patient care as an in-demand per-diem CNA within surgical, acutecare, rehabilitation, home-healthcare and nursing-home settings.
- Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.
- Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care
Medical Assistant
Hens Pain Center
Buffalo, NY
04.2011 - 06.2014
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
- Took and record vitals and height/weight
- Took and interpret clinical examinations and procedures
- Administered medication and shots
- Assisted doctors with clinical and medical procedures
- Assisted medical staff in educating patients and families
- Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ05-2022
AAS - Medical Assisting
Bryant and Stratton College
Buffalo, NY05.2013
Skills
- Patient care and empathy
- Collaborative teamwork
- EHR management
- Clinical assistance
- Healthcare compliance
- Group facilitation
- Compliance oversight
- Operational coordination
- Conflict resolution
- Process implementation
- Scheduling management
- Training management
- Patient education and counseling
- Phlebotomy expertise
- Patient care coordination
- Professionalism and ethics
References
Dr. Gautam Arora, MD, Hens Pain Center, Tulia continues to be a vital member of our healthcare team.
Additional Capabilities
- Exceptional patient-care skills
- Strong command of basic medical procedures and terminology
- Well-organized and efficient
- Cost-saving efforts have saved the practice thousands of dollars annually
Certification
- RMA
- BLS
- Experience drawing blood
- CPR
Timeline
Ambulatory Operations Coordinator
Phoenix Children Hospital
05.2022 - Current
Lead Registered Medical Assistant
Cancer Treatment Center
11.2017 - 04.2022
Medical Assistant
21ST CENTURY FAMILY MEDICINE
03.2015 - Current
Certified Nurse Assistant
Brothers of Mercy
06.2014 - 01.2016
Medical Assistant
Hens Pain Center
04.2011 - 06.2014
Bachelor of Science - Health Care Administration
University of Phoenix
AAS - Medical Assisting
Bryant and Stratton College