Tullia Champney
Huntington Station,NY
Summary
Dynamic professional with a proven track record at Broadway Pizzeria and Catering, enhancing customer loyalty through exceptional service and expert conflict resolution. Skilled in food handling standards and cultivating positive customer relationships. Demonstrated ability to manage critical tasks, ensuring operational excellence. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Broadway Pizzeria and Catering
05.2017 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Research Support Specialist
Stony Brook University Hospital
10.2023 - 09.2024
- Manage laboratory including set up of equipment, stocking of materials and organization of work stations
- Perform pilot experiments key to research interests
- Maintain detailed records of experimental results and assist in development of new experimental protocol
Server
Gastronomy
05.2018 - 08.2018
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Biotechnology
SUNY University At Buffalo
Buffalo, NY12-2022
Skills
- Order review
- Cash handling experience
- Food handling standards
- Table resetting
- Hostess support
- Customer Service
- Team member support
- Effective customer upselling
- Item promotion
- Price memorization
- Positive and professional
- Menu item recommendation
Timeline
Research Support Specialist
Stony Brook University Hospital
10.2023 - 09.2024
Server
Gastronomy
05.2018 - 08.2018
Assistant Manager
Broadway Pizzeria and Catering
05.2017 - Current
Bachelor of Science - Biotechnology
SUNY University At Buffalo
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