Tunay F Yildiz

Developed and maintained relationships with customers, lenders and other
third parties.
Evaluated loan requests and documents to verify accuracy and
completeness.
Processed loan applications and monitored progress from start to finish.
Assisted customers with completing loan applications and other
paperwork.
Analyzed potential risks and evaluated loan products to identify suitable
options for customers.
Created strategies to develop and expand existing customer sales,
resulting in increase in annual sales.
Negotiated loan terms and conditions with customers to secure best deal.
Assessed loan portfolios for compliance with underwriting policies.
Compiled closing packages for drafting and presentation accuracy.
Supervised loan personnel and motivated to maintain customer service
and performance standards.

• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
• Recommended specific products and services in alignment with individual needs, requirements, and specifications
• Maintained accurate and current customer account data with manual forms processing and digital information updates
• Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
• Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands
• Entered customer interaction details in Prodigy to track requests, document problems and record solutions offered