Tupou Eliu
North Las Vegas
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
32
32
years of professional experience
Work History
Store Manager
Oreilly Auto Parts Distrbution Center
Las Vegas, NV
07.2005 - Current
- Directed daily operations to enhance inventory management and maintain optimal stock levels.
- Facilitated training and mentorship programs for staff on customer service best practices and product knowledge.
- Streamlined workflows by introducing targeted improvements, leading to increased operational efficiency.
- Maximized sales by leading team members to ensure prompt, courteous, and professional service for customers.
- Engaged with clients to secure orders and effectively represent company values and standards.
- Analyzed sales and payroll data to create efficient work schedules aligned with operational needs.
- Supported customer retention efforts by enhancing sales volume at designated accounts. Assessed customer requirements to expand market presence. Engaged in both inventory-based and daily sales activities, including equipment transactions.
- Orchestrated sales call strategies in partnership with territory sales manager to optimize outreach and engagement.
- Directed all aspects of team member management, including hiring, performance evaluation, and disciplinary actions, to maintain operational efficiency.
- Conducted daily reviews of team members' timecards to verify clocking accuracy and address any missed punches.
- Facilitated continuous skill enhancement for store team members through comprehensive training on policies, procedures, customer service, computer operations, catalogs, sales, and safety.
- Collaborated with sales and pricing departments to establish competitive pricing levels for professional customers.
- Optimized gross profit margins on external procurement activities.
- Monitored pricing strategies to uphold policy compliance, enhance overall profitability, and mitigate discounting abuse.
- Maintained store organization and operational standards to align with company policies and procedures.
- Facilitated communication of new company information to all team members as required.
- Oversaw execution of planogram changes and merchandising initiatives in accordance with outlined guidelines.
- Delivered accurate and timely stock adjustment recaps to inventory control department.
- Processed daily accounting tasks to support store operations and enhance efficiency. Generated sales reports and managed bank deposits. Handled cash drawer reconciliations and check processing.
- Monitored charge accounts to ensure timely resolution of overdue balances while maintaining regular communication with territory sales manager and credit department.
- Oversaw identification of at-risk areas and executed comprehensive loss prevention strategies. Managed billing, cash refund, credit, and stock transfer protocols. Directed core and warranty procedures, key control systems, safe combinations, alarm codes, and initiatives to prevent shoplifting.
- Maintained cleanliness and functionality of all store vehicles through regular inspections. Supported maintenance reporting by documenting property and building needs in the repair system.
- Participated in annual managers' conference to enhance leadership skills and network with peers.
Department Manager
Meldisco
Kapolei, HI
06.2000 - 07.2005
- Streamlined departmental operations to enhance customer service and optimize inventory management
- Led team training initiatives to improve employee performance and operational efficiency
- Implemented strategic merchandising plans to increase product visibility and sales
- Analyzed sales data to identify trends, driving informed decision-making for product assortment
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Alignment Technician
Goodyear Tire & Rubber
Pearl City, HI
06.1998 - 07.2005
- Performed precise wheel alignment with state-of-the-art diagnostic tools to ensure optimal functionality and safety of vehicles.
- Collaborated with technicians to diagnose and resolve alignment issues, enhancing repair accuracy and efficiency.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Maximized efficiency by coordinating changing and rotating of tires.
Alignment Technician
Lex Brodie's
Honolulu, HI
06.1994 - 06.1998
- Performed precise wheel alignments with state-of-the-art diagnostic tools to ensure optimal functionality and safety of vehicles.
- Collaborated with technicians to diagnose and resolve alignment issues, enhancing repair accuracy and efficiency.
- Assessed and maintained alignment machinery and tools, ensuring optimal functionality and strict adherence to safety protocols.
- Facilitated training sessions for junior staff on alignment procedures and equipment usage.
- Performed thorough and timely vehicle servicing to fulfill daily appointment obligations and enhance customer satisfaction.
- Ensured cleanliness and organization of work area to promote safety and efficiency.
- Performed tire maintenance, including rotation, mounting, and balancing, to ensure optimal vehicle performance.
Education
High School Diploma -
Farrington High School
Honolulu, HISkills
- Customer service
- Problem-solving
- Operations management
- Multitasking and organization
- Store opening and closing
- Cash management
- Store merchandising
- Inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Store Manager
Oreilly Auto Parts Distrbution Center
07.2005 - Current
Department Manager
Meldisco
06.2000 - 07.2005
Alignment Technician
Goodyear Tire & Rubber
06.1998 - 07.2005
Alignment Technician
Lex Brodie's
06.1994 - 06.1998
High School Diploma -
Farrington High School