Turatha Thomas
San Antonio,TX
Summary
Seasoned Security Professional with over 10 years of experience in surveillance monitoring, access control, and incident response. Demonstrated ability to lead teams, manage incidents, and maintain secure environments. Expertise in supervising personnel, responding to alarms, and conducting thorough investigations to ensure safety and order.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Video Suvilliance
Texas Health and Human Service Commission
San Antonio, Texas
2023.02 - Current
- Monitored surveillance footage to identify and assess potential security threats, contributing to proactive incident management.
- Utilized technical skills to troubleshoot complex problems and implement solutions, ensuring security systems operated effectively.
- Investigated alarms and assessed security situations.
- Collaborated with team members to meet project objectives and deadlines, enhancing overall team performance.
- Completed day-to-day duties accurately and efficiently.
Security Officer
Stars Private Investigtors
San Antonio, Texas
2021.05 - 2023.01
- Secured entrances to safeguard safety, exits, and sensitive evidence areas
- Verified visitor identification and maintained access logs
- Patrolled private investigation sites and checked for unauthorized access
- Responded to alarms and followed emergency procedures
- Documented incidents and prepared comprehensive security reports to detail findings and actions taken
- Inspected doors to identify security vulnerabilities and assess locks and equipment for potential issues
Correctional Sergeant
Texas Civil Commitment Center
Littlefield, Texas
2015.08 - 2020.07
- Supervised correctional officers during secure housing operations at civil commitment center
- Responded to incidents and directed staff during emergencies
- Conducted security rounds and monitored dormitories for safety concerns
- Inspected locks, doors, and equipment to maintain facility security
- Trained officers on custody practices, radio use, and incident response
- Documented shift activity and completed disciplinary reports for administration
- Reviewed incident reports and other documentation submitted by subordinates.
Customer Service Representative
StenocallLubbock Radio Paging
Lubbock, Texas
2014.11 - 2015.07
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer calls for paging, radio, and service support
- Processed account updates for wireless paging customers
Customer Service Representative
Wells Fargo
Lubbock, Texas
2009.01 - 2013.11
- Handled inbound banking calls for customer account questions and service requests.
- Verified customer identities before discussing confidential account information.
- Guided customers through online banking, card services, and mobile access.
- Resolved customer concerns by researching account history and policy details.
- Assisted customers with account transfers, balance inquiries, and other banking transactions.
- Processed account updates, address changes, and contact information requests.
Education
Bachelor of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ2028-08
Skills
- Surveillance monitoring
- Security operations
- Incident response
- Surveillance analysis
- Access control
- Report writing
- Stress management
- Conflict resolution
Certification
- CPR Certified-2025
- Level II Security License-Tops-2020
Timeline
Video Suvilliance
Texas Health and Human Service Commission
2023.02 - Current
Security Officer
Stars Private Investigtors
2021.05 - 2023.01
Correctional Sergeant
Texas Civil Commitment Center
2015.08 - 2020.07
Customer Service Representative
StenocallLubbock Radio Paging
2014.11 - 2015.07
Customer Service Representative
Wells Fargo
2009.01 - 2013.11
Bachelor of Science - Criminal Justice
Grand Canyon University