TURJEMIA ROBINSON
AmeriHealth–Keystone First
Houston
1
Certification
12
years of professional experience
Healthcare professional prepared to deliver exceptional patient support and care coordination. Proven track record of managing patient interactions and administrative tasks to support efficient healthcare operations. Known for strong teamwork and adaptability, ensuring reliable and responsive service.
Work History
Healthcare Agent
4 Years 2 Months- Assisted members in selecting and updating their Primary Care Provider (PCP) and locating in-network providers to ensure optimal healthcare access.
- Handle confidential healthcare information while providing accurate benefit and eligibility information.
- Verified coverage details and communicated prior authorization requirements to members and providers.
- Improved patient satisfaction by providing efficient and compassionate care.
- Ensured compliance with all relevant regulations, maintaining strict adherence to privacy laws such as HIPAA.
- Assisted members with enrollment, provider search, and network access questions.
Unit Secretary
7 Years 7 Months- Supported accurate and organized patient health-record documentation and administrative processes.
- Facilitated discharge paperwork processing for patients in accordance with unit procedures.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Organized and maintained front-desk/work area to enhance support for daily unit operations.
- Handled sensitive patient information with professionalism and confidentiality.
- Answered multi-line phones, routed calls, and relayed urgent messages to nursing staff.
Education
Associate of Applied Science - Health Information
- TWC Vocational Scholarship Recipient
- 3.7 GPA
Skills
Health Insurance Verification
Healthcare systems
Health insurance systems
Remote customer service
Confidentiality compliance
Microsoft Office
Time management
Attention to detail
Remote work
Certification
- Medical Billing and Coding Specialist, AHIMA - 2013
Personal Information
Title: Healthcare and Administrative Professional
Timeline
Healthcare Agent
AmeriHealth–Keystone First
08.2022 - CurrentRead More
Unit Secretary
Wellstar Atlanta Medical Center
01.2015 - 08.2022Read More
Wharton Junior College
Associate of Applied Science from Health Information
Read More