Turkesa McClinton
Benton Harbor,MI
Summary
Healthcare professional prepared to excel in patient care and support. Adaptable with strong collaborative skills, ensuring seamless teamwork to achieve results. Proficient in clinical tasks, patient interaction, and healthcare protocols. Reliable and responsive to dynamic healthcare needs, fostering supportive environment for both staff and patients. Capable of following a logical path to achieve priorities. Capable of maintaining all required information/data for ease of access
for staff and clients Able to identify root causes, assess relevant information, identify a range of options, and make
recommendations for resolution of problem situations
Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
School Bus Driver
First Student Transportation
Benton Harbor, MI
04.2026 - Current
- Ensured student safety through vigilant monitoring of passenger behavior and adherence to safety protocols.
- Conducted pre-trip inspections to verify vehicle functionality and compliance with safety regulations.
- Developed efficient routes to minimize delays while ensuring timely student drop-off and pick-up.
- Communicated effectively with school staff and parents regarding schedule changes or transportation issues.
- Managed emergency situations calmly, utilizing training to protect students and ensure safe outcomes.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Pharmacy Technician
Corewell Healthcare
Benton Harbor, MI
04.2020 - 02.2026
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Mail Carrier
USPS
Benton Harbor, MI
03.2023 - 08.2025
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
Pharmacy Technician
Walgreens
Benton Harbor, MI
02.2017 - 10.2020
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by tracking stock and ordering supplies as needed.
- Provided exceptional customer service by addressing patient inquiries and concerns.
- Ensured compliance with safety protocols and regulatory standards in pharmacy operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Education
Associate Of Applied Science - Pharmacy Technician
Lake Michigan College
Benton Harbor, MIDiploma - General Studies
Benton Harbor High School
Benton Harbor, MI06.1998
Skills
- Experience enrolling individuals in health insurance plans, including eligibility assessment and
application processing for Medicaid, Medicare and Marketplace - Can work independently but also function as a team member
- Capable of working with individuals to identify needs and priorities and facilitate any positive
change as a client defines that for themselves - Capable of taking the initiative and following a project through to completion
- Capable of prioritizing needs, goals and objectives while also following a logical path to achieved
priorities
- Capable of maintaining all required information/data for ease of access by staff and
clients - Utilize critical thinking skills to resolve problem situations as they arise Able to identify root
causes, assess relevant information, identify a range of options, and make recommendations for
resolution of problem causes - Establish and maintain effective working relationships without judgment or bias to clients, staff, and other agencies that possess diverse social, cultural and economic background
- Maintain the highest degree of confidentiality with regard to client and organizational
information
Timeline
School Bus Driver
First Student Transportation
04.2026 - Current
Mail Carrier
USPS
03.2023 - 08.2025
Pharmacy Technician
Corewell Healthcare
04.2020 - 02.2026
Pharmacy Technician
Walgreens
02.2017 - 10.2020
Associate Of Applied Science - Pharmacy Technician
Lake Michigan College
Diploma - General Studies
Benton Harbor High School