Turkessa Flowers
Summary
Dedicated and detail-oriented healthcare professional with extensive experience within the UC Davis Health System. Known for strong attention to detail and exceptional interpersonal skills, I am seeking a new position where I can apply my skills and experience to contribute meaningfully to the success of the organization.
Overview
21
21
years of professional experience
Work History
Complex Care Coordinator- Patient Navigator 4
UC Davis Health System
09.2021 - Current
- Manage assigned work queue efficiently to avoid delays in patient care coordination
- Review patient charts thoroughly to determine whether care should remain at UC Davis or be transitioned back to the patient's home network
- Delegate appropriate referrals to care team members for follow-up and coordination
- Monitor daily admission and discharge reports to identify high-priority (7-day) patients for timely follow-up
- Maintain an accurate Excel spreadsheet to track patients requiring follow-up within specific timeframes
- Collect data to evaluate departmental goals and performance metrics
- Occasionally serve on departmental interview panels and provide candidate evaluations
Structural Heart Coordinator- Mosc 3
UC Davis Health System
01.2017 - 09.2021
- Supported the structural heart team by managing high volumes of referrals and scheduling efficiently
- Scheduled multiple same-day appointments for out-of-town patients
- Built and maintained relationships with referring physicians and their staff
- Ensured timely receipt of medical records by tracking outbound and inbound requests
- Verified insurance and obtained authorizations ahead of scheduled procedures
- Scheduled heart procedures in OR 45 and coordinated with staff and submitted anesthesia requests
- Managed monthly distribution and logging of the Kansas City Cardiomyopathy Questionnaire
- Updated scheduling templates as needed to maintain clinic efficiency
Electrophysiology Scheduling Coordinator- Mosc 3
UC Davis Health System
01.2010 - 01.2017
- Scheduled and coordinated inpatient and outpatient procedures for the Electrophysiology and Cardiac Cath Labs
- Maintained physician schedules and ensured accurate procedure planning
- Proactively identified scheduling issues and developed quick solutions to promote efficiency
- Verified patient demographics and insurance information, updating as necessary
- Submitted anesthesia requests and coordinated with external representatives
- Handled multi-line phone systems and responded to calls promptly
- Processed bed requests and secured necessary authorizations using correct ICD-10 and CPT codes
- Linked referral and authorization certificates within the EMR system (Epic)
- Maintained consistent communication with physicians and staff through multiple channels
Discharge Coordinator- Mosc 2
UC Davis Health System
12.2007 - 01.2010
- Discharged patients per physician instructions in the Cardiology and Specialty Clinic
- Scheduled follow-up appointments and diagnostic tests
- Contacted insurance companies to confirm and obtain necessary authorizations
- Supported delivery of high-quality, patient-centered service through close collaboration with clinical team
- Entered authorization approvals accurately into FMOA
- Discussed after visit summary with patients
Collections Clerk-Lead
Fort Surgery Surgery Center
01.2006 - 12.2007
- Maintained accurate customer records, updating contact information and account details as needed
- Delivered timely reports to management, providing valuable insights into overall collections performance and areas for improvement
- Followed up on unpaid and underpaid claims; escalated to collections when necessary
- Developed strong relationships with customers to foster timely payments and account resolution
- Assisted team with difficult patients while demonstrating a proactive approach
Patient Treatment Coordinator-Lead
Universal Chiropractic
01.2005 - 01.2006
- Managed patient records with accuracy and confidentiality, maintaining compliance with HIPAA regulations
- Evaluated patient feedback to identify areas of improvement in the treatment coordination process, implementing necessary changes for enhanced patient experiences
- Reduced wait times for appointments and treatments by efficiently managing schedules and resources
- Answered incoming calls, scheduled appointments and filed medical records
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Provided empathetic support to patients during challenging moments, demonstrating compassion and understanding
Education
High School Diploma -
C.K. McClatchy Senior High School- Diploma
Sacramento01-1993
Skills
- Strong attention to detail and accuracy
- Proficient in Electronic Medical Records (EPIC)
- Quick learner with the ability to adapt to new processes and procedures
- Analytical and effective problem-solver
- Strong organizational and time-management abilities
Timeline
Complex Care Coordinator- Patient Navigator 4
UC Davis Health System
09.2021 - Current
Structural Heart Coordinator- Mosc 3
UC Davis Health System
01.2017 - 09.2021
Electrophysiology Scheduling Coordinator- Mosc 3
UC Davis Health System
01.2010 - 01.2017
Discharge Coordinator- Mosc 2
UC Davis Health System
12.2007 - 01.2010
Collections Clerk-Lead
Fort Surgery Surgery Center
01.2006 - 12.2007
Patient Treatment Coordinator-Lead
Universal Chiropractic
01.2005 - 01.2006
High School Diploma -
C.K. McClatchy Senior High School- Diploma
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