Turkessa Givens
Oklahoma City
Summary
Dynamic Firstnet Premier Support Representative at AT&T Mobility, adept at enhancing customer satisfaction through expert remote support and technical troubleshooting. Recognized for exceptional organization and proficiency in Microsoft Office, I effectively resolve service issues and implement solutions that meet diverse customer needs, driving positive outcomes in account management.
Professional support specialist equipped to meet and exceed client expectations. Known for strong collaboration skills, adaptability, and delivering reliable results in dynamic environments. Expertise in problem-solving, communication, and customer service. Aptitude for managing multiple tasks efficiently and maintaining positive client experience.
Overview
25
25
years of professional experience
Work History
Firstnet Premier Support Representative
AT&T Mobility
04.2000 - Current
- Provides support to AT&T Business and Firstnet customers.
- Assist customers with technical troubleshooting, billing, and account management.
- Process service changes, Resolve and address service issues.
- Recognize and identify customer needs to produce wireless resolutions.
Education
Associate of Applied Business - Human Resources Management
University of Central Oklahoma
Edmond, OK05-1998
Skills
- Customer satisfaction
- Remote support
- Organization
- Microsoft office
Accomplishments
Trained and mentored new hires.
Implemented and provided customer resolutions on the Commitment Team and online chat.
Promoted Secretary of Maranatha Church of God In Christ.
Timeline
Firstnet Premier Support Representative
AT&T Mobility
04.2000 - Current
Associate of Applied Business - Human Resources Management
University of Central Oklahoma
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