Turner May`
Philadelphia,PA
Summary
A hardworking and passionate job seeker with strong organizational skills eager to help the team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
IT Project Manager
City of Philadelphia Dept of Public Health
04.2022 - 08.2024
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project plans identifying key issues, approaches, and performance metrics.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored and tracked project progress to support timely completion.
Account and Project Manager
Tech Impact
03.2018 - 04.2022
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Service Desk Technician
Tech Impact
01.2016 - 03.2018
- Offered assistance in implementing and developing training programs.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Education
No Degree - Computer Information Systems
Temple University
Philadelphia, PAAssociate of Arts - Liberal Arts And Sciences
Community College of Philadelphia
Philadelphia, PA05-2016
Skills
- Purchasing and procurement
- Project tracking
- Multi-stakeholder asset management
- Project development and lifecycle
- Project scope
- Client rapport
- Advanced problem solving
- Staff training and motivation
Accomplishments
Owner/Operator
Beehive Hair Salon, Inc
2000-2010
Timeline
IT Project Manager
City of Philadelphia Dept of Public Health
04.2022 - 08.2024
Account and Project Manager
Tech Impact
03.2018 - 04.2022
Service Desk Technician
Tech Impact
01.2016 - 03.2018
No Degree - Computer Information Systems
Temple University
Associate of Arts - Liberal Arts And Sciences
Community College of Philadelphia
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