
Results-driven Account Manager with a strong background in managing client accounts across healthcare facilities, Luxury Salon Service & Retail. Expertise in problem-solving, stakeholder relations, and process improvement, contributing to seamless service delivery and enhanced operational workflows.
Facilitated high-level administrative support for CEO, optimizing calendar management and meeting coordination. Served as a key liaison between executive leadership and stakeholders, fostering professional communication. Streamlined meeting organization and follow-up processes to enhance decision-making and operational efficiency.
Managed client accounts and staffing operations for 10+ healthcare facilities across the Los Angeles territory, supporting a workforce of 500+ clinicians. Served as the primary point of contact for clients, contractors, and vendors, delivering high-touch customer service and resolving complex service, operational, and financial concerns with urgency and professionalism. Coordinated scheduling logistics, workforce planning, and compliance protocols to ensure seamless service delivery. Partnered with stakeholders to improve processes, streamline operations, and maintain strong client relationships in a fast-paced, high-demand environment.
Directed multi-state staffing operations across facilities in Chicago, Colorado, and Montana. Oversaw placement and management of 300+ healthcare professionals while fostering collaboration between clients, recruiters, and field teams. Conducted audits to enhance billing accuracy and mitigate risks, promoting operational efficiency. Cultivated clear communication across stakeholders while managing competing priorities and deadlines effectively.
Oversaw daily operations in a luxury salon environment, including vendor coordination, inventory management, and facilities oversight. Delivered elevated client service to a high-profile clientele while ensuring smooth day-to-day operations. Organized in-house events and staff trainings, supporting team development and business growth while maintaining strict health, safety, and operational standards.
Managed day-to-day office operations, including coordinating schedules, organizing meetings, and supporting staff and leadership with administrative needs. Maintained calendars, arranged team meetings and lunches, and ensured seamless execution of office logistics. Served as the first point of contact for incoming communications, directing calls and inquiries efficiently while maintaining a professional and organized environment.
Promoted through multiple roles across flagship NYC locations. As Assistant Manager, led a team of 25, overseeing daily operations, staff development, and inventory management. Coordinated in-store events and product launches while delivering high-level service to VIP and influencer clientele. Contributed to sales growth through team leadership, operational efficiency, and brand-aligned customer experience.