TUSANA WILLE SANGA
Portland,ME
Summary
Proven track record in enhancing customer experiences and sales figures, notably at Travelstart Tanzania, through innovative marketing strategies and effective team collaboration. Excelled in technological integration and interpersonal communication, driving brand awareness and cross-functional teamwork. Achieved significant improvements in service delivery and customer satisfaction without relying on numerical data.
Overview
15
15
years of professional experience
Work History
Sales Representative
Travelstart Tanzania
08.2014 - 08.2019
- Marketing of Travelstart and group products and services- online, offline, word of mouth, telemarketing, personal visits/ public relations.
- Customer services for walk – ins, phone-ins, online bookings, email, affiliates and/or any other mode of enquiry or service requested by customers of prospective customers.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Providing various reports as required by the management on regular basis or as per requirements per case basis.
Reservation Agent
Serena Hotel
01.2012 - 07.2014
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Checking the following day’s arrivals ensures all rooms are allocated according to profile and requests if possible and that all reservations are confirmed.
- To Perform any other duties assigned by Room Division manager or Front office manager
Chef
The Greyhound Pub & Dinning
08.2008 - 08.2010
- Placed orders to restock items before supplies ran out.
- Collaborated with staff members to create meals for large banquets.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- To perform any other duties assigned by the Owner's
Care Assistant
Harrias House Residential Care Home
06.2004 - 08.2010
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- To use manual handling equipment safely and correctly
- To take responsibility for the safe handling of property and equipment belonging to the Client
- To maintain good communication and develop effective working relationships with Clients
- Educating visitors on Various service we offer
Education
Bachelor of Arts - Hospitality Management
Middlesex University Business School
London, Unitedkingdom 07.2008
No Degree - Computer Studies
Learn IT Institute of Technology
Dar Es Salaam, Tanzania12.2003
No Degree - Information Technology
Arusha Institute of Accountant
Arusha, Tanzania12.2002
Skills
Technological awareness; Solid computer skills including proficiency in MS Office Ability to quickly adapt to new technology
Communications; Good written and spoken communication skills, English and Kiswahili
Commitment to Continuous Learning; Effective and willing to keep abreast of new development and skills as well as transferring the knowledge to colleagues
Teamwork; Good interpersonal skills; ability to work in a mult-cultural, mult-ethnic environment with sensitivity and respect for diversity
Good Trainer: Ability to train/ educate others in Customer service/Hospitality
Swimming; Travelling, Watching movies/ Football, Listening to music, Reading.
Swimming; Travelling, Watching movies/ Football, Listening to music, Reading.
Hobbies
Swimming; Travelling, Watching movies/ Football, Listening to music, Reading.
Languages
English
Professional Working
Swahili
Native or Bilingual
Timeline
Sales Representative
Travelstart Tanzania
08.2014 - 08.2019
Reservation Agent
Serena Hotel
01.2012 - 07.2014
Chef
The Greyhound Pub & Dinning
08.2008 - 08.2010
Care Assistant
Harrias House Residential Care Home
06.2004 - 08.2010
Bachelor of Arts - Hospitality Management
Middlesex University Business School
No Degree - Computer Studies
Learn IT Institute of Technology
No Degree - Information Technology
Arusha Institute of Accountant
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